Why did BetterContact find fewer emails for my leads?

What causes it?

1. A request can finish while some of its leads were not enriched, so a finished batch does not always mean every lead was found.

   In the BetterContact help: A batch can be `terminated` while some of its leads could not be enriched. Request statuses, read 2026-11-12.

2. Leads on an opt-out list are not marked as enriched, as BetterContact's developer docs explain, so they can lower the found count.

   In the BetterContact help: `true` when the lead was successfully enriched and is not on an opt-out list. Get Enrichment Results, read 2026-11-12.

3. Phone numbers appear only for requests that asked for them, so a request without that option shows none.

   In the BetterContact help: Only present when `enrich_phone_number` was requested. Get Enrichment Results, read 2026-11-12.

4. A request that is still running may not have its results or summary yet, so reading it early can look like nothing was found.

   In the BetterContact help: Only `terminated` guarantees `data` and `summary` are present. Get Enrichment Results, read 2026-11-12.

How do I check it myself?

1. Compare the number found with the number of leads in the request, so you know what share was found.

   In the BetterContact help: Number of leads in the request. Get Enrichment Results, read 2026-11-12.

2. Look at how many leads came back with no email, to see whether the drop is fewer leads sent or fewer emails found.

   In the BetterContact help: Leads for which no email was found. Get Enrichment Results, read 2026-11-12.

How does BetterContact work with Feder?

• Connect BetterContact to Feder and it joins your Interest apps.
• When you connect BetterContact, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in BetterContact, one of your Interest apps. Feder only reads. It never changes anything in BetterContact.

What else goes wrong with these numbers?

• Why did my BetterContact Lead Finder search return fewer leads?BetterContact
• Why did my BetterContact Lead Finder search return more leads than expected?BetterContact
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the BetterContact help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.