Why did my Billit invoiced total drop?
The Billit help pages give 5 common reasons. The first to rule out: An invoice in another currency keeps that currency, and Billit does not convert it, so it does not add into your main currency total.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Billit help pages give, and how to check each one yourself.
What causes it?
An invoice in another currency keeps that currency, and Billit does not convert it, so it does not add into your main currency total.
In the Billit help:
Billit will not automatically convert the amount to a different currency.
Sending invoices in a different currency, read 2026-11-12.Crediting an invoice makes a separate credit note based on it, so the amount you see can depend on whether credits are taken off.
In the Billit help:
A new credit note will be created based on this invoice.
How to create a credit note, read 2026-11-12.An invoice can include lines with a negative amount, such as a discount, which lower its total.
In the Billit help:
But it is allowed that one or more lines of the invoice has a negative Line Total.
Negative Lines on an Invoice, read 2026-11-12.Billit's test environment is separate from your live account, so invoices made for testing are not your real invoicing.
In the Billit help:
Sandbox - a safe replica of the production setup, designed for testing.
Sandbox VS Production, read 2026-11-12.An invoice that has been made but not sent yet has its own status, apart from invoices already sent.
In the Billit help:
When document is created, but not sent, then ToSend is the status.
Get Status Info via API, read 2026-11-12.
How do I check it myself?
Look at each invoice's delivery status in your Billit account to see which invoices went out in the period.
In the Billit help:
Status and feedback info can be gathered via API, it is also visible on the MyBillit Portal.
Delivery Status Info in User Interface, read 2026-11-12.Compare months in Billit's income charts to see which period the drop falls in.
In the Billit help:
You can find income charts per month, quarter and year here.
Income, read 2026-11-12.
How would I know the day it starts?
- Feder reads the amount you invoiced in Billit each day and compares each day with your own history.
- It tells you when invoicing goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Billit, which feeds Money. Feder only reads. It never changes anything in Billit.
What else goes wrong with these numbers?
- Why doesn't my Billit invoiced total match what my customers paid?Billit
- Why did my Billit invoiced total suddenly jump?Billit
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Billit help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.