Why doesn't my Billit invoiced total match what my customers paid?
The Billit help pages give 4 common reasons. The first to rule out: If you offer a financial discount for paying early, a customer who pays in time can pay less than the full invoice amount.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Billit help pages give, and how to check each one yourself.
What causes it?
If you offer a financial discount for paying early, a customer who pays in time can pay less than the full invoice amount.
In the Billit help:
Financial discount is a type of discount which you can apply or receive when an invoice is paid within a period of time.
Applying financial discount, read 2026-11-12.With a financial discount, VAT is worked out on the discounted amount, so the VAT on the invoice is lower than on the full price.
In the Billit help:
With financial discount the VAT is always calculated on the total amount excluding VAT and the discount is already deducted.
Applying financial discount, read 2026-11-12.Allowances lower an invoice and charges add to it, so either can make the total differ from the line prices alone.
In the Billit help:
An allowance is a discount. A charge is an additional cost that is added.
Allowances and Charges, read 2026-11-12.If part of an invoice was paid up front, the amount still to pay is less than the invoice total.
In the Billit help:
if no prepayment, then this is the full amount of the invoice
Get Information About 1 Invoice/CreditNote, read 2026-11-12.
How do I check it myself?
Check whether the amount you compared with includes VAT, since an invoice carries a total that includes VAT.
In the Billit help:
total of the invoice, incl. VAT
Get Information About 1 Invoice/CreditNote, read 2026-11-12.Check which invoices are marked as paid, since that mark shows a payment was received in Billit.
In the Billit help:
If the invoice was paid or a payments was received in Billit this will be set to true
Retrieve Invoice Info and Status, read 2026-11-12.
How would I know the day it starts?
- Feder reads the amount you invoiced in Billit each day and compares each day with your own history.
- It tells you when invoicing goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Billit, which feeds Money. Feder only reads. It never changes anything in Billit.
What else goes wrong with these numbers?
- Why did my Billit invoiced total drop?Billit
- Why did my Billit invoiced total suddenly jump?Billit
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Billit help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.