Why are some calls missing from my CallRail call log?
The CallRail help pages give 3 common reasons. The first to rule out: Calls from numbers you have blocked are disconnected and do not show in the call log, so a block set too widely can lower your call count.
What causes it?
Calls from numbers you have blocked are disconnected and do not show in the call log, so a block set too widely can lower your call count.
In the CallRail help:
The call will disconnect, and it won't appear on your invoice or on your call log.
Block calls, read 2026-11-12.Marking a call as spam takes it out of the call log, so calls marked as spam by mistake no longer count.
In the CallRail help:
Using the Mark as Spam button for calls in the current billing cycle will remove the call from your call log.
Marking calls as spam, read 2026-11-12.As a guard against spam, CallRail can briefly soft-block a number that calls many times in a few minutes from the same area code, so a burst of real calls can be held back.
In the CallRail help:
By default, CallRail will put a "soft-block" on any number calling from the same area code five times within three minutes.
How CallRail prevents spam, read 2026-11-12.
How do I check it myself?
Look at the rejected calls report, which lists the spam, challenged and rejected calls that never reach the call log.
In the CallRail help:
The report initially loads with a list of spam, challenged, and rejected calls received by your chosen company.
Rejected calls report, read 2026-11-12.Review your blocked numbers and unblock any that belong to real customers.
In the CallRail help:
You can unblock a phone number at any time from your account's Blocked numbers page.
Block calls, read 2026-11-12.
How does CallRail work with Feder?
- Connect CallRail to Feder and it joins your Interest apps.
- When you connect CallRail, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in CallRail, one of your Interest apps. Feder only reads. It never changes anything in CallRail.
What else goes wrong with these numbers?
- Why aren't my CallRail calls showing up as Google Ads conversions?CallRail
- Why are more of my CallRail calls showing as missed?CallRail
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the CallRail help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.