Why are more of my CallRail calls showing as missed?

What causes it?

1. When CallRail cannot detect the voicemail on the number a call rings through to, a call that reached voicemail can be marked as missed.

   In the CallRail help: If a voicemail is not successfully detected on the destination number, the call will be marked as Missed. Call answer status, read 2026-11-12.

2. A call that rings unanswered and does not reach a voicemail system is counted as missed, so fewer people free to pick up can raise missed calls.

   In the CallRail help: When a call comes in and doesn't go to a voicemail system after going unanswered for 15 seconds. Call answer status, read 2026-11-12.

3. Callers who hang up very quickly are counted as abandoned rather than missed, so missed and abandoned calls are worth reading together.

   In the CallRail help: When a caller disconnects before 15 seconds have passed, not giving the destination number enough time to ring. Call answer status, read 2026-11-12.

4. A call picked up by a phone system outside CallRail counts as answered, so a change in how that system picks up can shift calls between answered and missed.

   In the CallRail help: Additionally, a call answered by a phone system outside of CallRail is considered answered. Call answer status, read 2026-11-12.

How do I check it myself?

1. Check each call's answer status, since answered, missed, voicemail and abandoned each mean something different.

   In the CallRail help: There are a few different answer statuses in your call log and call reports that have unique meanings and symbols. Call answer status, read 2026-11-12.

2. Clear any filters before comparing missed calls across days, since filters stay applied as you move between the call log and reports.

   In the CallRail help: Filters you've selected will stay applied to your data as you navigate through your call log and reports. Activity and report filters, read 2026-11-12.

How does CallRail work with Feder?

• Connect CallRail to Feder and it joins your Interest apps.
• When you connect CallRail, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.

See whether you can trust the numbers in CallRail, one of your Interest apps. Feder only reads. It never changes anything in CallRail.

What else goes wrong with these numbers?

• Why are some calls missing from my CallRail call log?CallRail
• Why aren't my CallRail calls showing up as Google Ads conversions?CallRail
• Why did Google Analytics stop collecting data?Google Analytics
• Why aren't my key events showing in Google Analytics?Google Analytics
• Why does Google Analytics show (not set)?Google Analytics

See every question.

Where do these answers come from?

Every cause and check on this page comes from the CallRail help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.