Why did the number of feedback posts drop in Canny?
The Canny help pages give 3 common reasons. The first to rule out: Merging duplicate posts leaves one post holding all the votes and comments, so the post count can fall while that post's votes rise.
What causes it?
Merging duplicate posts leaves one post holding all the votes and comments, so the post count can fall while that post's votes rise.
In the Canny help:
Merging a post will combine all comments and votes into the remaining post.
Managing posts | Canny Help Center, read 2026-11-12.A deleted post is removed along with all of its comments, so post and comment counts can both drop.
In the Canny help:
This will delete the post itself along with all comments on a post.
Managing posts | Canny Help Center, read 2026-11-12.Some Canny reports stay empty until the data behind them is coming in, so a blank report does not always mean feedback stopped.
In the Canny help:
It's most likely that you don't have the data flowing in to power those reports yet.
Canny Reporting | Canny Help Center, read 2026-11-12.
How do I check it myself?
Look in a post's comments for posts merged into it, which explains votes that moved.
In the Canny help:
The merged post will appear in the post comments.
Managing posts | Canny Help Center, read 2026-11-12.Filter a post's voters by customer segment to see which groups a change in votes came from.
In the Canny help:
You can filter the list by user segments you've created via the bar at the top.
The Voter List and Opportunities | Canny Help Center, read 2026-11-12.
How does Canny work with Feder?
- Connect Canny to Feder and it joins your Experience apps.
- When you connect Canny, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Canny, one of your Experience apps. Feder only reads. It never changes anything in Canny.
What else goes wrong with these numbers?
- Why did my Canny feedback posts suddenly jump?Canny
- Why isn't feedback from my support conversations showing up in Canny?Canny
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Canny help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.