Why did my Canny feedback posts suddenly jump?
The Canny help pages give 3 common reasons. The first to rule out: Admins can create posts and add votes on behalf of customers, so a team logging feedback from calls or tickets can add many posts at once.
What causes it?
Admins can create posts and add votes on behalf of customers, so a team logging feedback from calls or tickets can add many posts at once.
In the Canny help:
You can also create posts or add votes on behalf of someone else as a Canny admin.
Creating a Post, read 2026-11-12.Anyone with access to a board can post, so opening a board to more people can bring in more posts.
In the Canny help:
Anyone with access to a board will be able to create a new post.
Creating a Post, read 2026-11-12.Autopilot does not mark posts as spam by itself, so a burst of spam can count as new posts until someone deals with it.
In the Canny help:
Autopilot will NOT automatically mark a post as spam.
Autopilot, read 2026-11-12.
How do I check it myself?
Review the posts Autopilot flags as likely spam, since they are left for your team to decide on.
In the Canny help:
Posts that are identified as likely spam are surfaced for your team to take action.
Autopilot, read 2026-11-12.Look at the duplicates Autopilot suggests merging, since repeated posts about the same idea can raise the count.
In the Canny help:
Autopilot will automatically identify posts that are likely duplicates and recommend merging them.
Autopilot, read 2026-11-12.
How does Canny work with Feder?
- Connect Canny to Feder and it joins your Experience apps.
- When you connect Canny, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Canny, one of your Experience apps. Feder only reads. It never changes anything in Canny.
What else goes wrong with these numbers?
- Why did the number of feedback posts drop in Canny?Canny
- Why isn't feedback from my support conversations showing up in Canny?Canny
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Canny help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.