Can you trust the numbers in Canny?

What does Canny keep track of?

• Canny keeps its own reports on the feedback it collects, grouped in one Reporting tab.

  In Canny's own words: Canny's reports live in the Reporting tab, organized into three sections: Ideas, Autopilot, and Portal. Canny Reporting, read 2026-11-12.

• For each post of feedback, Canny keeps the full list of people who voted on it, not only a vote total.

  In Canny's own words: The voter list shows the full list of people who voted on a post. The Voter List and Opportunities, read 2026-11-12.

What can make Canny's numbers look wrong?

1. A downloaded Canny file goes stale as new votes and comments arrive, since Canny's help pages say an export is a snapshot of one moment.

   In Canny's own words: The export is a point-in-time snapshot. Exporting feedback, read 2026-11-12.

2. A Canny export can look like it is missing columns, because its help pages say fields hidden in the view are left out of the file.

   In Canny's own words: Fields that are hidden in the view will not appear in the export. Exporting feedback, read 2026-11-12.

3. Adding up companies from a Canny user export can come out short, as Canny's help pages explain that users with more than 10 companies do not have every company listed.

   In Canny's own words: A count above 10 means some of their companies aren't listed in the file. Exporting feedback, read 2026-11-12.

4. A vote total in Canny can include votes the team added for customers, since its help pages describe votes added on a voter's behalf.

   In Canny's own words: If a vote was added on the voter's behalf, it can be removed by clicking the X. The Voter List and Opportunities, read 2026-11-12.

How do I check Canny's numbers myself?

1. Setting up the view first, then downloading it, gives an owner a Canny file with exactly the feedback they mean to count.

   In Canny's own words: The export reflects the view's current sort and filters, so set up the view before exporting to get the data you need. Exporting feedback, read 2026-11-12.

2. When a churn figure in Canny's reports looks off, clicking into it shows the customers behind the number.

   In Canny's own words: Click in to see exactly which customers churned. Canny Reporting, read 2026-11-12.

How does Canny work with Feder?

Connect Canny to Feder and it joins your Experience apps. Feder only reads. It never changes anything in Canny.

When you connect Canny, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.

Other apps that feed Experience

• Fairingsurvey responses
• Pendopoll responses

Questions owners ask about Canny

• Why did the number of feedback posts drop in Canny?Merging duplicate posts leaves one post holding all the votes and comments, so the post count can fall while that post's votes rise.
• Why did my Canny feedback posts suddenly jump?Admins can create posts and add votes on behalf of customers, so a team logging feedback from calls or tickets can add many posts at once.
• Why isn't feedback from my support conversations showing up in Canny?Autopilot reads a support conversation only once it is closed, so feedback from conversations still open has not arrived yet.

See every connection.

Where do these answers come from?

Everything this page says about Canny comes from Canny's own pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.