Why did my Chargebee paid invoices drop?
The Chargebee help pages give 4 common reasons. The first to rule out: A failed card charge leaves the invoice as payment due instead of paid, so failed renewals lower the paid count for that day.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chargebee help pages give, and how to check each one yourself.
What causes it?
A failed card charge leaves the invoice as payment due instead of paid, so failed renewals lower the paid count for that day.
In the Chargebee help:
An invoice is marked as Payment Due when a charge has been attempted but has failed.
What is the difference between NOT PAID and PAYMENT DUE invoices?, read 2026-11-12.Direct debit payments take time to clear, so those invoices can show as paid on a later day than they were issued.
In the Chargebee help:
An invoice is also marked as Payment Due when payment collection via direct debit is in progress.
What is the difference between NOT PAID and PAYMENT DUE invoices?, read 2026-11-12.Invoices marked as not paid are no longer being collected automatically, so they stay out of your paid count unless someone follows up.
In the Chargebee help:
An invoice is marked as Not Paid when the payment has not been received.
What is the difference between NOT PAID and PAYMENT DUE invoices?, read 2026-11-12.If your settings cancel subscriptions when retries run out, those customers stop producing invoices, which can lower paid invoices in later periods.
In the Chargebee help:
You can choose to let the subscription remain active or cancel the subscription at once.
Dunning, read 2026-11-12.
How do I check it myself?
Look at invoices still in payment due before counting a day as a drop, since some of them can still be collected by a later retry.
In the Chargebee help:
Chargebee will continue to retry the charge based on the dunning settings.
What is the difference between NOT PAID and PAYMENT DUE invoices?, read 2026-11-12.Because failed payments are retried and customers are emailed, an invoice that failed one day can be paid on a later day.
In the Chargebee help:
Chargebee will retry payment collection and send emails to your customer informing them about the failed payment.
Dunning, read 2026-11-12.Review not paid invoices separately, because Chargebee has stopped trying to collect them.
In the Chargebee help:
No further attempts will be made on this invoice.
What is the difference between NOT PAID and PAYMENT DUE invoices?, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid invoices from Chargebee each day and compares each day with your own history.
- It tells you when paid invoices go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Chargebee, which feeds Wins. Feder only reads. It never changes anything in Chargebee.
What else goes wrong with these numbers?
- Why doesn't my Chargebee revenue match my payouts?Chargebee
- Why is my Chargebee revenue lower than my plan prices?Chargebee
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chargebee help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.