Why doesn't my Chargebee revenue match my payouts?
The Chargebee help pages give 5 common reasons. The first to rule out: Your payment provider takes its fees before the money reaches your bank, so deposits are smaller than the revenue Chargebee shows.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chargebee help pages give, and how to check each one yourself.
What causes it?
Your payment provider takes its fees before the money reaches your bank, so deposits are smaller than the revenue Chargebee shows.
In the Chargebee help:
The gateway deducts its charges before depositing the funds to your physical bank account.
Why is my reported revenue higher than the amount received in my bank?, read 2026-11-12.A refund is its own transaction and can carry its own charge, so refunds can make payouts lower than the revenue from the original sales.
In the Chargebee help:
Refunds are taken into account as separate transactions, and transaction charges may be applied.
Refunds, read 2026-11-12.If someone refunds a customer directly in the payment provider, Chargebee does not pick that up on its own, so Chargebee's figures and the money the payment provider pays out can differ.
In the Chargebee help:
Chargebee does not automatically detect or sync such externally initiated refunds.
Refunds, read 2026-11-12.When a customer pays an invoice with credit already on their account, the invoice is paid but no new money is collected, so revenue and payouts can differ.
In the Chargebee help:
This credit is added to the customer's account balance and can be used to pay for future invoices.
Credit Notes, read 2026-11-12.If you use Chargebee's own payment processing, money can be held back from payouts to cover chargebacks when the reserve for them runs short.
In the Chargebee help:
Negative Balance Adjustments occur when the chargeback reserve has insufficient funds.
Transaction and Payout Reconciliation, read 2026-11-12.
How do I check it myself?
Match each payout by the date it was created against the date the money landed in your bank, since the two can fall on different days.
In the Chargebee help:
Verify that the payout creation dates in the Payout Report correspond to the actual deposit dates in your bank account.
Transaction and Payout Reconciliation, read 2026-11-12.Dates in these reports use the time zone set for billing, so a payment late in your day can land on a different date than your bank shows.
In the Chargebee help:
All timestamps in the report are based on your billing time zone.
Transaction and Payout Reconciliation, read 2026-11-12.Ask whether anyone refunded customers directly in the payment provider, and make sure those refunds are recorded in Chargebee.
In the Chargebee help:
You need to manually record such refunds in Chargebee.
Refunds, read 2026-11-12.Ask your payment provider how its fees are worked out, so you know how much of each payment to expect in the payout.
In the Chargebee help:
You can contact your gateway to talk about the fee structure for your gateway account.
Why is my reported revenue higher than the amount received in my bank?, read 2026-11-12.
How would I know the day it starts?
- Feder reads your Chargebee revenue each day and compares each day with your own history.
- It does not reconcile your payouts. It tells you when revenue goes quiet or moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Chargebee, which feeds Money. Feder only reads. It never changes anything in Chargebee.
What else goes wrong with these numbers?
- Why did my Chargebee paid invoices drop?Chargebee
- Why is my Chargebee revenue lower than my plan prices?Chargebee
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chargebee help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.