Why is my Chargebee revenue lower than my plan prices?
The Chargebee help pages give 4 common reasons. The first to rule out: When a customer moves to a cheaper plan partway through a term, Chargebee can give them a credit for the unused part, which lowers what they pay.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chargebee help pages give, and how to check each one yourself.
What causes it?
When a customer moves to a cheaper plan partway through a term, Chargebee can give them a credit for the unused part, which lowers what they pay.
In the Chargebee help:
Change to a subscription with lesser value with Proration enabled.
Credit Notes, read 2026-11-12.Adjustment credits lower what a customer owes on an unpaid invoice, so the amount collected can be less than the plan price.
In the Chargebee help:
Adjustment credits reduce the amount a customer owes on an invoice that has already been issued but not paid.
Credit Notes, read 2026-11-12.A coupon lowers the next invoice, so a busy promotion can lower revenue even when the number of customers holds steady.
In the Chargebee help:
These coupons can be used any time and the discounts will be applied on the next invoice.
Coupons, read 2026-11-12.Some coupons have no end date, so the discount can keep lowering every invoice for that subscription.
In the Chargebee help:
Forever coupons do not have an expiration time set, and the discount will be applied as long as the subscription is active.
Coupons, read 2026-11-12.
How do I check it myself?
Check when limited period coupons end, since revenue can rise again once those discounts stop.
In the Chargebee help:
Once this period is over, the coupon can no longer be applied to a subscription.
Coupons, read 2026-11-12.When you compare an invoice with a plan price, allow for changes made partway through a term, since Chargebee works out those charges to the second.
In the Chargebee help:
Chargebee prorates charges to the second.
Pro-ration logic in subscriptions, read 2026-11-12.Look at credits on customer accounts, since credits from earlier changes can pay part of later invoices.
In the Chargebee help:
This credit is added to the customer's account balance and can be used to pay for future invoices.
Credit Notes, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid invoices from Chargebee each day and compares each day with your own history.
- It does not check the discounts or credits on a single invoice.
- It tells you when revenue goes quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Chargebee, which feeds Money. Feder only reads. It never changes anything in Chargebee.
What else goes wrong with these numbers?
- Why did my Chargebee paid invoices drop?Chargebee
- Why doesn't my Chargebee revenue match my payouts?Chargebee
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chargebee help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.