Why are fewer of my sales calls showing up in Chorus?
The Chorus help pages give 5 common reasons. The first to rule out: Meetings that a prospect or customer sets up are not joined by Chorus, so a week with more customer-booked calls can show fewer recordings.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chorus help pages give, and how to check each one yourself.
What causes it?
Meetings that a prospect or customer sets up are not joined by Chorus, so a week with more customer-booked calls can show fewer recordings.
In the Chorus help:
Chorus will not join meetings that are organized by your prospects/customers.
Chorus Implementation Guide, read 2026-11-12.By default Chorus records meetings with people from outside the company, so internal meetings can be left out.
In the Chorus help:
By default, Chorus will record any meetings that include external participants.
Chorus Implementation Guide, read 2026-11-12.When attendees asked for consent choose to join without recording, Chorus does not record that meeting, so it is missing from the count.
In the Chorus help:
If they choose to Join without Recording, Chorus will not record.
Chorus Implementation Guide, read 2026-11-12.Requiring recording consent before the team is trained can leave a large number of meetings unrecorded, as Chorus's guide warns.
In the Chorus help:
Changing this setting to Enforced without prior training may result in a large number of meetings not being recorded.
Chorus Implementation Guide, read 2026-11-12.Without a connected calendar, meetings cannot be found to import, so recordings can stop.
In the Chorus help:
Without a connected calendar, ZoomInfo cannot detect meetings to configure, and nothing is imported.
Meeting Import Guide for Chorus, read 2026-11-12.
How do I check it myself?
If your meetings run on Zoom, check that cloud recording is turned on in the Zoom account.
In the Chorus help:
Verify Zoom cloud recording is enabled in your Zoom account settings.
Meeting Import Guide for Chorus, read 2026-11-12.Chorus's guide lists a full Google Drive for the meeting organizer among the things to check when a recording is missing.
In the Chorus help:
Check that the organizer's Google Drive is not full.
Meeting Import Guide for Chorus, read 2026-11-12.
How does Chorus work with Feder?
- Connect Chorus to Feder and it joins your Wins apps.
- When you connect Chorus, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Chorus, one of your Wins apps. Feder only reads. It never changes anything in Chorus.
What else goes wrong with these numbers?
- Why aren't my Chorus calls showing on the right deal?Chorus
- Why are recorded meetings not showing up in Chorus?Chorus
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chorus help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.