Why are recorded meetings not showing up in Chorus?
The Chorus help pages give 4 common reasons. The first to rule out: Meetings scheduled before importing was switched on are not brought in, so earlier weeks can look emptier than they were.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chorus help pages give, and how to check each one yourself.
What causes it?
Meetings scheduled before importing was switched on are not brought in, so earlier weeks can look emptier than they were.
In the Chorus help:
Enabling Meeting Import applies to meetings scheduled after it is turned on.
Meeting Import Guide for Chorus, read 2026-11-12.Once a recording passes the meeting platform's retention window, it can be gone for good and cannot be brought in later.
In the Chorus help:
Recordings past that retention window are removed by Zoom and cannot be re-imported into ZoomInfo.
Meeting Import Guide for Chorus, read 2026-11-12.A meeting can be recorded on the platform and still not reach Chorus if the access needed to fetch the file is missing.
In the Chorus help:
Without it, meetings will record but ZoomInfo cannot retrieve the files, and nothing appears in Chorus.
Meeting Import Guide for Chorus, read 2026-11-12.For meetings held in Google Meet, the organizer's own Workspace edition matters, not only the admin's, so some people's meetings can be missed.
In the Chorus help:
The meeting organizer (not just the Chorus admin) must have a supported Google Workspace edition.
Meeting Import Guide for Chorus, read 2026-11-12.
How do I check it myself?
Check that the Zoom admin account that authorized the connection still has access to recording content.
In the Chorus help:
Confirm the authorizing Zoom Admin account has the Recording content access privilege (see Prerequisites).
Meeting Import Guide for Chorus, read 2026-11-12.Check that importing is on for every meeting platform your team uses, since each one is set up on its own.
In the Chorus help:
Meeting Import can be enabled for Zoom, Microsoft Teams, and Google Meet simultaneously.
Meeting Import Guide for Chorus, read 2026-11-12.
How does Chorus work with Feder?
- Connect Chorus to Feder and it joins your Wins apps.
- When you connect Chorus, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Chorus, one of your Wins apps. Feder only reads. It never changes anything in Chorus.
What else goes wrong with these numbers?
- Why aren't my Chorus calls showing on the right deal?Chorus
- Why are fewer of my sales calls showing up in Chorus?Chorus
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chorus help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.