Why aren't my Chorus calls showing on the right deal?
The Chorus help pages give 4 common reasons. The first to rule out: A call about a deal that is already marked won or lost in the CRM can be left off that opportunity, because closed deals are skipped in the first matching pass.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Chorus help pages give, and how to check each one yourself.
What causes it?
A call about a deal that is already marked won or lost in the CRM can be left off that opportunity, because closed deals are skipped in the first matching pass.
In the Chorus help:
Closed-Won and Closed-Lost Opportunities are excluded from the primary matching pass.
Chorus Integrations Guide, read 2026-11-12.When no open opportunity fits, a call can be linked to the account alone, so it does not count toward any deal.
In the Chorus help:
The engagement is associated with the Account record only.
Chorus Integrations Guide, read 2026-11-12.Chorus takes the first confident match it finds, so a call can land on a different account than you expected when attendees' details point there first.
In the Chorus help:
Once a step produces a confident match, Chorus stops and does not continue to subsequent steps.
Chorus Integrations Guide, read 2026-11-12.If someone relinks a call inside Chorus, the CRM keeps its own link, so Chorus and the CRM can show the call on different records.
In the Chorus help:
Changes made in Chorus do not push the updated association to your CRM.
Chorus Integrations Guide, read 2026-11-12.
How do I check it myself?
Check that the email domains of the people on the call match the domain on the CRM account, since matching starts from domains.
In the Chorus help:
Chorus uses a sequential, domain-first process to match engagements to CRM Account records.
Chorus Integrations Guide, read 2026-11-12.In the CRM, check that the opportunity is still open and is linked to the same account the call matched.
In the Chorus help:
Chorus queries your CRM for all open (non-closed) Opportunities linked to the matched Account.
Chorus Integrations Guide, read 2026-11-12.
How does Chorus work with Feder?
- Connect Chorus to Feder and it joins your Wins apps.
- When you connect Chorus, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Chorus, one of your Wins apps. Feder only reads. It never changes anything in Chorus.
What else goes wrong with these numbers?
- Why are fewer of my sales calls showing up in Chorus?Chorus
- Why are recorded meetings not showing up in Chorus?Chorus
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Chorus help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.