Why don't my Cin7 Core sales reports match?
The Cin7 Core help pages give 3 common reasons. The first to rule out: A credit note counts on its own date, not the original invoice's, so a refund can lower sales in a later period.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Cin7 Core help pages give, and how to check each one yourself.
What causes it?
A credit note counts on its own date, not the original invoice's, so a refund can lower sales in a later period.
In the Cin7 Core help:
No, invoice lines are based on the invoice date, and credit note lines are based on the credit note date.
Report FAQs, read 2026-11-12.Cost of goods can show as zero when the costs were booked in months outside the dates you picked.
In the Cin7 Core help:
For those COGS that show 0, the costs were allocated in the months outside the date range.
Report FAQs, read 2026-11-12.Two profit reports can disagree because each uses its own data sources and rules.
In the Cin7 Core help:
The sources of data and conditions are different in these reports.
Report FAQs, read 2026-11-12.
How do I check it myself?
Widen the report's date range to bring in costs booked in nearby months.
In the Cin7 Core help:
This can be resolved by specifying a wider date range for the report.
Report FAQs, read 2026-11-12.Show both the invoice date and the shipment date in the sales profit report to see which date each line falls on.
In the Cin7 Core help:
You may want to include both the invoice date and the shipment date when generating the Sales Profit Summary report.
Report FAQs, read 2026-11-12.
How does Cin7 Core work with Feder?
- Connect Cin7 Core to Feder and it joins your Money apps.
- When you connect Cin7 Core, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Cin7 Core, one of your Money apps. Feder only reads. It never changes anything in Cin7 Core.
What else goes wrong with these numbers?
- Why did a past sale change in Cin7 Core?Cin7 Core
- Why don't my Cin7 Core sales match Xero?Cin7 Core
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Cin7 Core help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.