Why did a past sale change in Cin7 Core?
The Cin7 Core help pages give 3 common reasons. The first to rule out: A sale that is undone goes back to draft with its details kept, so it can drop out of totals that count only finished sales until it is completed again.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Cin7 Core help pages give, and how to check each one yourself.
What causes it?
A sale that is undone goes back to draft with its details kept, so it can drop out of totals that count only finished sales until it is completed again.
In the Cin7 Core help:
Undo an order to return it to draft status, while keeping all the customer and order line details.
Undo or void a sale, read 2026-11-12.A voided sale has its order data removed for good, so an earlier day's sales can fall after the fact.
In the Cin7 Core help:
Use Void to remove all order data from the sale and close it permanently.
Undo or void a sale, read 2026-11-12.Some documents can be edited after they are authorized, so an amount on an earlier sale can change without the sale being undone first.
In the Cin7 Core help:
Cin7 Core allows editing some authorized documents without performing undo.
What is the Undo function? When is it no longer possible to Undo an invoice?, read 2026-11-12.
How do I check it myself?
Look for sales with the voided status in the sales list to find sales that have been taken out after the day.
In the Cin7 Core help:
A voided sale order.
Sales list and order status, read 2026-11-12.Check which users have permission to undo or void sales, since anyone with that permission can change a past sale.
In the Cin7 Core help:
There are no restrictions to undo or void a sale if you have the user permission to do so.
Undo or void a sale, read 2026-11-12.
How does Cin7 Core work with Feder?
- Connect Cin7 Core to Feder and it joins your Money apps.
- When you connect Cin7 Core, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Cin7 Core, one of your Money apps. Feder only reads. It never changes anything in Cin7 Core.
What else goes wrong with these numbers?
- Why don't my Cin7 Core sales match Xero?Cin7 Core
- Why don't my Cin7 Core sales reports match?Cin7 Core
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Cin7 Core help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.