Why don't my Cin7 Core sales match Xero?
The Cin7 Core help pages give 4 common reasons. The first to rule out: A sale whose invoice has not been authorized stays in Cin7 Core only, so Cin7 Core can show sales that Xero does not have yet.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Cin7 Core help pages give, and how to check each one yourself.
What causes it?
A sale whose invoice has not been authorized stays in Cin7 Core only, so Cin7 Core can show sales that Xero does not have yet.
In the Cin7 Core help:
Sale invoices must be authorized to sync from Cin7 Core to Xero.
Sync sales with Xero, read 2026-11-12.Quotes and orders without an invoice stay in Cin7 Core, so a total that includes them can be higher than Xero's.
In the Cin7 Core help:
Neither sale quotes nor sale orders are synced from Cin7 Core to Xero.
Sync sales with Xero, read 2026-11-12.An invoice can be held back when its product or customer has not reached Xero, so a single setup gap can leave several sales out.
In the Cin7 Core help:
Sale invoice sync may fail if associated products or customers have not successfully synced.
Sync sales with Xero, read 2026-11-12.If sales are grouped by month, Xero can show nothing for them until the month ends, while Cin7 Core shows them day by day.
In the Cin7 Core help:
Consolidated transactions don't sync to Xero until the end of the month.
Consolidate transactions for Xero, read 2026-11-12.
How do I check it myself?
Check whether consolidation is turned on, and if it is, compare daily totals with Xero instead of invoice by invoice.
In the Cin7 Core help:
Consolidate transactions with the same date into a single transaction.
Consolidate transactions for Xero, read 2026-11-12.Look through the sync history for transactions marked as skipped, which shows where sync is turned off for a sales channel or type of transaction.
In the Cin7 Core help:
Transactions appear in your sync history as Skipped.
Consolidate transactions for Xero, read 2026-11-12.
How does Cin7 Core work with Feder?
- Connect Cin7 Core to Feder and it joins your Money apps.
- When you connect Cin7 Core, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Cin7 Core, one of your Money apps. Feder only reads. It never changes anything in Cin7 Core.
What else goes wrong with these numbers?
- Why did a past sale change in Cin7 Core?Cin7 Core
- Why don't my Cin7 Core sales reports match?Cin7 Core
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Cin7 Core help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.