Why did ContactOut find fewer emails and phone numbers?
The ContactOut help pages give 3 common reasons. The first to rule out: Team members without their own limit draw on one shared pool of credits, so heavy use by one person can leave less for everyone else.
What causes it?
Team members without their own limit draw on one shared pool of credits, so heavy use by one person can leave less for everyone else.
In the ContactOut help:
which means that the member can directly access the available credits in the shared credit pool.
Set credit limits for team members, read 2026-11-12.A lookup that does not ask for emails or phone numbers returns the profile without them, so contact details found can drop after a change to how lookups are set up.
In the ContactOut help:
To receive email addresses or phone numbers, you must include the appropriate values in the `include` parameter.
API Reference, read 2026-11-12.Lookups made with work email addresses can find fewer matches than lookups with personal ones, which change less often.
In the ContactOut help:
The match rate is typically higher with a personal email address as they change less frequently.
API Reference, read 2026-11-12.
How do I check it myself?
Compare credits used with the lookups you ran, since credits are used only when an email or phone number is found.
In the ContactOut help:
Consumes 1 email credit if email is found and 1 phone credit if phone number is found.
API Reference, read 2026-11-12.Check each team member's credit limit, since a member with a limit can only reveal that many contacts.
In the ContactOut help:
If a limit has been set then the limit will be displayed, which means that the member can only access that number of credits.
Set credit limits for team members, read 2026-11-12.
How does ContactOut work with Feder?
- Connect ContactOut to Feder and it joins your Interest apps.
- When you connect ContactOut, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in ContactOut, one of your Interest apps. Feder only reads. It never changes anything in ContactOut.
What else goes wrong with these numbers?
- Why does my ContactOut saved leads count look different from my team's?ContactOut
- Why did my ContactOut search show fewer people?ContactOut
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ContactOut help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.