Why does my Dentally completed appointments count change after the day ends?
The Dentally help pages give 4 common reasons. The first to rule out: Appointments are meant to be marked complete by hand when treatment ends, so a day's count depends on that being done on time.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Dentally help pages give, and how to check each one yourself.
What causes it?
Appointments are meant to be marked complete by hand when treatment ends, so a day's count depends on that being done on time.
In the Dentally help:
At this point, manually mark the appointment as 'Complete'.
Understanding the appointment journey from start to finish, read 2026-11-12.If no one marks an appointment complete, Dentally updates it after that day ends, so some completions can appear only once the day is over.
In the Dentally help:
This will update automatically after the end of that day, if not done manually.
Understanding the appointment journey from start to finish, read 2026-11-12.While treatment is under way an appointment sits as In surgery, so it is not completed yet.
In the Dentally help:
At this stage, mark them as 'In surgery'.
Understanding the appointment journey from start to finish, read 2026-11-12.A patient who has arrived but not yet been seen sits as Arrived, a step before completed.
In the Dentally help:
Mark them as 'Arrived', which notifies the relevant practitioner.
Understanding the appointment journey from start to finish, read 2026-11-12.
How do I check it myself?
Keep each appointment's status up to date through the day, so completions land on the day the treatment happened.
In the Dentally help:
Throughout this process, ensure you are updating the appointment status.
Understanding the appointment journey from start to finish, read 2026-11-12.Look over the list of today's patients near the end of the day to catch appointments still waiting to be marked complete.
In the Dentally help:
Any patient who has an appointment today will be listed (in chronological order by first appointment time).
How to view today's appointments in the visit management panel, read 2026-11-12.
How would I know the day it starts?
- Feder reads the appointments completed in Dentally each day and compares each day with your own history.
- It tells you when completed appointments go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Dentally, which feeds Wins. Feder only reads. It never changes anything in Dentally.
What else goes wrong with these numbers?
- Why doesn't my Dentally completed appointments count match my reports?Dentally
- Why did my completed appointments drop in Dentally?Dentally
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Dentally help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.