Why did my completed appointments drop in Dentally?
The Dentally help pages give 3 common reasons. The first to rule out: An appointment counts as completed once the clinician has finished and it is marked that way. One left at an earlier status is not completed.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Dentally help pages give, and how to check each one yourself.
What causes it?
An appointment counts as completed once the clinician has finished and it is marked that way. One left at an earlier status is not completed.
In the Dentally help:
The clinician has finished the patient's treatment, charged any fees, created an estimate/consent form
What a patient's appointment status means, read 2026-11-12.Appointments start as pending and move through each status as the visit goes on, so one that is never moved to completed is not counted as completed.
In the Dentally help:
By default, an appointment is marked as 'Pending' when first booked
What a patient's appointment status means, read 2026-11-12.If a patient's arrival is not recorded, Dentally can mark the appointment as did not attend at the end of the day, so it is not counted as completed.
In the Dentally help:
Dentally will automatically mark the appointment as ‘Did Not Attend’ at the end of the day of the appointment.
How to mark that a patient did not attend (DNA/FTA), read 2026-11-12.
How do I check it myself?
List cancelled and did not attend appointments for the same days to see whether they rose while completed ones fell.
In the Dentally help:
You can generate a list of all appointments which were marked as cancelled or FTA.
How to find cancelled or FTA appointments, read 2026-11-12.Check which date you are comparing. Appointments by the day they take place and by the day they were booked are different counts.
In the Dentally help:
You can choose whether this is sorted by date of appointment or date appointment booked
How to find cancelled or FTA appointments, read 2026-11-12.Look at one status or one practitioner at a time to see where the drop sits.
In the Dentally help:
View only a particular status, practitioner, reason, room or payment plan/fee schedule
How to use the 'Appointments' report, read 2026-11-12.
How would I know the day it starts?
- Feder reads the appointments completed in Dentally each day and compares each day with your own history.
- It tells you when completed appointments go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Dentally, which feeds Wins. Feder only reads. It never changes anything in Dentally.
What else goes wrong with these numbers?
- Why does my Dentally completed appointments count change after the day ends?Dentally
- Why doesn't my Dentally completed appointments count match my reports?Dentally
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Dentally help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.