Why doesn't my Dentally completed appointments count match my reports?
The Dentally help pages give 4 common reasons. The first to rule out: The completed time is when the team marked the appointment completed, which can be a later day than the appointment itself, so counts by day can differ from the diary.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Dentally help pages give, and how to check each one yourself.
What causes it?
The completed time is when the team marked the appointment completed, which can be a later day than the appointment itself, so counts by day can differ from the diary.
In the Dentally help:
When the appointment state was set to `Completed`
Dentally API, read 2026-11-12.If an appointment's status is changed again later, its time moves too, which can shift it to another day.
In the Dentally help:
Updating the appointment state will automatically update the corresponding timestamp.
Dentally API, read 2026-11-12.A report run by a single practitioner covers only their own work, so it shows fewer completed appointments than the whole practice.
In the Dentally help:
Individual Practitioners can only see data for the work they have completed.
How to view practitioner productivity using the Practitioner Activity report in Dentally, read 2026-11-12.A cancelled appointment stays in Dentally with a cancelled status rather than being removed, and it does not count as completed.
In the Dentally help:
To cancel an appointment simply set the state of the appointment to `Cancelled` instead
Dentally API, read 2026-11-12.
How do I check it myself?
Run your report as a user who can see the whole practice before comparing it with a practice-wide count.
In the Dentally help:
Users with Level 3 or 4 Permissions can see the data for the whole practice.
How to view practitioner productivity using the Practitioner Activity report in Dentally, read 2026-11-12.Use the appointments report to count the patients seen over the same days you are comparing.
In the Dentally help:
How many patients were seen within a certain timeframe eg. this week
How to use the 'Appointments' report, read 2026-11-12.
How would I know the day it starts?
- Feder reads the appointments completed in Dentally each day and compares each day with your own history.
- It tells you when completed appointments go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Dentally, which feeds Wins. Feder only reads. It never changes anything in Dentally.
What else goes wrong with these numbers?
- Why does my Dentally completed appointments count change after the day ends?Dentally
- Why did my completed appointments drop in Dentally?Dentally
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Dentally help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.