Why does my EasyPost delivered count look wrong?
The EasyPost help pages give 4 common reasons. The first to rule out: Labels bought outside EasyPost do not get a tracker on their own, so those shipments are not counted unless a tracker is created for them.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the EasyPost help pages give, and how to check each one yourself.
What causes it?
Labels bought outside EasyPost do not get a tracker on their own, so those shipments are not counted unless a tracker is created for them.
In the EasyPost help:
For shipments not purchased via EasyPost, a tracker can be created manually using the API.
Understanding Trackers, read 2026-11-12.A return that reaches its destination is marked delivered, as EasyPost explains, so returns can add to the delivered count.
In the EasyPost help:
Returned packages are marked as delivered once scanned at the return destination.
Understanding Trackers, read 2026-11-12.A package held for pickup at a carrier location is not yet delivered, so it can sit outside the delivered count until it is collected.
In the EasyPost help:
Package is available for pickup at a carrier location.
Understanding Trackers, read 2026-11-12.Carrier updates can arrive out of order, as EasyPost notes, so a status read from the scan history can look like it went backwards.
In the EasyPost help:
Because carriers occasionally send updates out of order, use the top-level status field for any primary workflow logic.
EasyPost Tracking Guide, read 2026-11-12.
How do I check it myself?
Open a tracker's public tracking page to see what the carrier has reported for a shipment that looks wrong.
In the EasyPost help:
Each tracker includes a public_url field, which links to a public tracking page that can be shared with recipients.
Understanding Trackers, read 2026-11-12.If you track shipments bought elsewhere, make sure the carrier's account details are added to EasyPost, as EasyPost recommends.
In the EasyPost help:
It is generally recommended to add credentials for any carrier you will be creating standalone trackers for.
Understanding Trackers, read 2026-11-12.
How does EasyPost work with Feder?
- Connect EasyPost to Feder and it joins your Wins apps.
- When you connect EasyPost, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in EasyPost, one of your Wins apps. Feder only reads. It never changes anything in EasyPost.
What else goes wrong with these numbers?
- Why doesn't my EasyPost shipment count match the labels we bought?EasyPost
- Why have my EasyPost trackers stopped updating?EasyPost
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the EasyPost help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.