Why doesn't my EasyPost shipment count match the labels we bought?
The EasyPost help pages give 3 common reasons. The first to rule out: A shipment can be created just to see rates, so shipments can outnumber the labels actually bought.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the EasyPost help pages give, and how to check each one yourself.
What causes it?
A shipment can be created just to see rates, so shipments can outnumber the labels actually bought.
In the EasyPost help:
A Shipment created with a valid to_address, from_address, and parcel will automatically populate its rates attribute.
Shipment, read 2026-11-12.A shipment can fail to be created when the carrier account it names is invalid or switched off, so fewer shipments can appear than were tried.
In the EasyPost help:
If the CarrierAccount IDs provided are invalid or disabled, the shipment creation call will result in an error.
Shipment, read 2026-11-12.One shipment can carry more than one carrier tracking number, so counting tracking numbers can give a higher figure than counting shipments.
In the EasyPost help:
EasyPost may receive multiple carrier tracking numbers for a single shipment.
Shipment, read 2026-11-12.
How do I check it myself?
When listing shipments, limit the list to purchased ones before comparing it with the labels bought.
In the EasyPost help:
Only include Shipments that have been purchased.
Shipment, read 2026-11-12.If your account has child users, include their shipments when you compare totals.
In the EasyPost help:
Also include Shipments created by Child Users.
Shipment, read 2026-11-12.
How does EasyPost work with Feder?
- Connect EasyPost to Feder and it joins your Wins apps.
- When you connect EasyPost, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in EasyPost, one of your Wins apps. Feder only reads. It never changes anything in EasyPost.
What else goes wrong with these numbers?
- Why does my EasyPost delivered count look wrong?EasyPost
- Why have my EasyPost trackers stopped updating?EasyPost
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the EasyPost help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.