Why have my EasyPost trackers stopped updating?
The EasyPost help pages give 4 common reasons. The first to rule out: Return trackers that have not moved yet are checked about once a day, so their updates can arrive slowly.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the EasyPost help pages give, and how to check each one yourself.
What causes it?
Return trackers that have not moved yet are checked about once a day, so their updates can arrive slowly.
In the EasyPost help:
For return trackers in unknown or pre_transit, polling is generally about once per day.
EasyPost Tracking Guide, read 2026-11-12.A tracker made in test mode sends one event and stops, so it never shows the later steps of a real package.
In the EasyPost help:
No additional events follow.
EasyPost Tracking Guide, read 2026-11-12.Creating the same tracker again gives back the original one rather than a fresh tracker, so it does not start over.
In the EasyPost help:
EasyPost returns the original tracker.
EasyPost Tracking Guide, read 2026-11-12.A tracker created long before the carrier picks up the package can use up more of the time allowed before it starts moving.
In the EasyPost help:
Earlier creation can improve early visibility but can consume more of the pre-movement window before carrier handoff.
EasyPost Tracking Guide, read 2026-11-12.
How do I check it myself?
Look at your webhook events for the tracker, since that is how updates arrive.
In the EasyPost help:
Tracking updates are delivered through Event webhooks.
EasyPost Tracking Guide, read 2026-11-12.If a tracker never appeared, check whether creating it returned an error because the tracking code did not match a supported carrier.
In the EasyPost help:
If the tracking code cannot be matched to a supported carrier, an error is returned.
EasyPost Tracking Guide, read 2026-11-12.
How does EasyPost work with Feder?
- Connect EasyPost to Feder and it joins your Wins apps.
- When you connect EasyPost, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in EasyPost, one of your Wins apps. Feder only reads. It never changes anything in EasyPost.
What else goes wrong with these numbers?
- Why does my EasyPost delivered count look wrong?EasyPost
- Why doesn't my EasyPost shipment count match the labels we bought?EasyPost
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the EasyPost help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.