Why don't Extensiv sales analytics match my orders?
The Extensiv help pages give 3 common reasons. The first to rule out: The sales analytics dashboard takes its sales from Extensiv's order management, so it reflects the orders recorded there.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Extensiv help pages give, and how to check each one yourself.
What causes it?
The sales analytics dashboard takes its sales from Extensiv's order management, so it reflects the orders recorded there.
In the Extensiv help:
The Sales Analytics dashboard sources sales data from the order management solution.
Sales Analytics Dashboard FAQs - Extensiv, read 2026-11-12.Orders from before you started using Extensiv for order management are not in the dashboard, so early periods can look low.
In the Extensiv help:
Any order history prior to using Extensiv as your order management solution will not be available.
Sales Analytics Dashboard FAQs - Extensiv, read 2026-11-12.The dashboard data refreshes twice a day, so it can trail the orders screen between refreshes.
In the Extensiv help:
The data is refreshed twice a day so that we a sure to have current data for every time zone.
Sales Analytics Dashboard FAQs - Extensiv, read 2026-11-12.
How do I check it myself?
In the sales overview, choose the same time frame and the same channels as the orders you are comparing it with.
In the Extensiv help:
You read this report by selecting your time frame and either selecting a few or all of your sales channels to compare against each other.
Analytics - Sales Overview - Extensiv, read 2026-11-12.Switch the chart to units sold per day to compare it day by day with your orders.
In the Extensiv help:
You can read this chart by either revenue earned or the total units sold per day.
Analytics - Sales Overview - Extensiv, read 2026-11-12.
How does Extensiv work with Feder?
- Connect Extensiv to Feder and it joins your Wins apps.
- When you connect Extensiv, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Extensiv, one of your Wins apps. Feder only reads. It never changes anything in Extensiv.
What else goes wrong with these numbers?
- Why did my Extensiv order count jump?Extensiv
- Why did my shipped order count drop in Extensiv?Extensiv
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Extensiv help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.