Why did my shipped order count drop in Extensiv?
The Extensiv help pages give 3 common reasons. The first to rule out: Orders that come in without a payment status are paused until the sales channel confirms they are paid, so they wait instead of moving toward shipped.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Extensiv help pages give, and how to check each one yourself.
What causes it?
Orders that come in without a payment status are paused until the sales channel confirms they are paid, so they wait instead of moving toward shipped.
In the Extensiv help:
Extensiv Order Manager pauses these orders until it gets confirmation from the sales channels that the order has been paid (Extensiv Order Manager checks for payment status every time it pulls in data from your sales channels).
Resolving an Awaiting Payment Order - Extensiv, read 2026-11-12.Orders become shipped when their shipping batch is completed, so orders in a batch that has not been completed are not yet counted as shipped.
In the Extensiv help:
Clicking Complete the Batch updates status of the orders from Awaiting Shipment to Shipped, and transfers the orders from Awaiting Shipment into the Shipped list.
Shipping Orders - Extensiv, read 2026-11-12.If a shipping batch is finished with its invalid orders discarded, those orders leave the shipping queue and go back to awaiting shipment instead of shipped.
In the Extensiv help:
Otherwise, click Finish the Batch & Discard Invalid Orders, in which case the order is taken out of the shipping queue and goes back to Awaiting Shipment status.
Shipping Orders - Extensiv, read 2026-11-12.
How do I check it myself?
Open each status, such as awaiting payment or awaiting shipment, to see how many orders are waiting there.
In the Extensiv help:
Once you click into a specific status, select All to see all orders within that status or select another filtering option listed beneath the status.
Searching and Filtering Orders - Extensiv, read 2026-11-12.Search orders by ship date to see which days orders were marked shipped.
In the Extensiv help:
You can search by status, order number, sales channel, warehouse, recipient, country, buyer email address, buyer username, SKU (master SKU or listing SKU), order date, and ship date.
Searching and Filtering Orders - Extensiv, read 2026-11-12.
How does Extensiv work with Feder?
- Connect Extensiv to Feder and it joins your Wins apps.
- When you connect Extensiv, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Extensiv, one of your Wins apps. Feder only reads. It never changes anything in Extensiv.
What else goes wrong with these numbers?
- Why don't Extensiv sales analytics match my orders?Extensiv
- Why did my Extensiv order count jump?Extensiv
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Extensiv help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.