Why did my Extensiv order count jump?
The Extensiv help pages give 3 common reasons. The first to rule out: Splitting an order turns one order into two, so each split adds an order to the count.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Extensiv help pages give, and how to check each one yourself.
What causes it?
Splitting an order turns one order into two, so each split adds an order to the count.
In the Extensiv help:
In Extensiv Order Manager when you split an order, you divide a single order into two.
Splitting Orders in Order Manager - Extensiv, read 2026-11-12.A duplicated order is a new, separate order with no link to the original, so it counts as an order of its own.
In the Extensiv help:
This is because your clone is an entirely new and separate order, and has no logical attachment to the original order.
Duplicate or Clone an Order - Extensiv, read 2026-11-12.After a split, the new order can land in a different status if automation rules apply to it, so counts by status can shift.
In the Extensiv help:
If your new split order qualifies for orderbots, you may not see the split order under the same status.
Splitting Orders in Order Manager - Extensiv, read 2026-11-12.
How do I check it myself?
Look in the main orders list for orders that were split, since each split shows as two separate orders.
In the Extensiv help:
You will now see in the main orders window that the order has been split into two separate orders.
Splitting Orders in Order Manager - Extensiv, read 2026-11-12.Filter orders by channel to see which channel the extra orders came from.
In the Extensiv help:
For example, depending on the status, you can filter by sub-status, destination, channel, warehouse, vendor, etc.
Searching and Filtering Orders - Extensiv, read 2026-11-12.
How does Extensiv work with Feder?
- Connect Extensiv to Feder and it joins your Wins apps.
- When you connect Extensiv, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Extensiv, one of your Wins apps. Feder only reads. It never changes anything in Extensiv.
What else goes wrong with these numbers?
- Why don't Extensiv sales analytics match my orders?Extensiv
- Why did my shipped order count drop in Extensiv?Extensiv
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Extensiv help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.