Why are deals missing from my Freshsales reports?
The Freshsales help pages give 3 common reasons. The first to rule out: If a field a report filters on is deleted, the report can stop working properly, so its deal numbers can go missing.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Freshsales help pages give, and how to check each one yourself.
What causes it?
If a field a report filters on is deleted, the report can stop working properly, so its deal numbers can go missing.
In the Freshsales help:
Report will be corrupted when the fields used in filter condition is deleted.
Expected behaviours, read 2026-11-12.A deal stage that was removed can still appear in reports when deals once sat in it, so stage totals can look off after a pipeline change.
In the Freshsales help:
we will have deleted deal stages being shown in Analytics if any deal has been present in that stage previously
Expected behaviours, read 2026-11-12.When two fields have similar names, a report built on the wrong one can come back empty until the right column is chosen.
In the Freshsales help:
If form is configured with two fields with similar name it will not result in data until the correct column is selected.
Expected behaviours, read 2026-11-12.
How do I check it myself?
If a column in a report is empty, look for another field with a similar name that may hold the data.
In the Freshsales help:
If data is missing for any column just cross check if it has another similar field
Expected behaviours, read 2026-11-12.Narrow the deals report by time period, owner or stage to see where the missing deals should be.
In the Freshsales help:
you can filter them by choosing a time period, by source, owner, deal stage and type.
What are standard reports?, read 2026-11-12.
How does Freshsales work with Feder?
- Connect Freshsales to Feder and it joins your Wins apps.
- When you connect Freshsales, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Freshsales, one of your Wins apps. Feder only reads. It never changes anything in Freshsales.
What else goes wrong with these numbers?
- Why did my committed forecast change in Freshsales?Freshsales
- Why doesn't my Freshsales won deals total match my quota attainment?Freshsales
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Freshsales help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.