Why don't the daily visit numbers in Hex match my other tools?
The Hex help pages give 3 common reasons. The first to rule out: Hex charts show times in the workspace time zone, so a day's visits can be split at a different midnight than in the tool you compare with.
What causes it?
Hex charts show times in the workspace time zone, so a day's visits can be split at a different midnight than in the tool you compare with.
In the Hex help:
This timezone is the default target timezone used by chart cells and pivot cells when displaying timestamp values.
Workspace administration, read 2026-11-12.A project or a published app session can use its own time zone, so two views of the same data can show different day totals.
In the Hex help:
The workspace timezone setting can be overridden at the project-level, or per app session for published apps.
Workspace administration, read 2026-11-12.Some SQL cells fetch only a preview of the first rows, so a count taken from that preview can stop short of the real total.
In the Hex help:
In this mode, SQL cells only fetch a preview of data (the first 1k rows).
SQL cells introduction, read 2026-11-12.
How do I check it myself?
Check which time zone your workspace uses and whether it matches the one your other tools use for the same day.
In the Hex help:
Typically, the value of an organization's head office should be chosen as the workspace timezone.
Workspace administration, read 2026-11-12.Check which data source each query reads from, so you are comparing figures drawn from the same place.
In the Hex help:
To query tables and views in your data warehouse, choose a warehouse connection as the data source.
SQL cells introduction, read 2026-11-12.
How does Hex work with Feder?
- Connect Hex to Feder and it joins your Visits apps.
- When you connect Hex, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Hex, one of your Visits apps. Feder only reads. It never changes anything in Hex.
What else goes wrong with these numbers?
- Why do my teammates see a different visits number in Hex?Hex
- Why did my visits number in Hex stop updating?Hex
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Hex help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.