Why do my teammates see a different visits number in Hex?
The Hex help pages give 3 common reasons. The first to rule out: Where each person's results are kept to themselves, two people can be looking at results from different runs taken at different times.
What causes it?
Where each person's results are kept to themselves, two people can be looking at results from different runs taken at different times.
In the Hex help:
One user's cached results are not reused for another user.
OAuth data connections | Learn | Hex Technologies, read 2026-11-12.When queries run as each person, each person sees only the rows their own warehouse access allows, so totals can differ between people.
In the Hex help:
OAuth data connections can run each query under a user's warehouse identity, so warehouse permissions apply in Hex.
OAuth data connections | Learn | Hex Technologies, read 2026-11-12.Changing an input or adding a filter changes what that person is looking at, so their view can show a different slice of visits.
In the Hex help:
Interactions include changing an input value, and adding a filter to a chart or table.
Running apps | Learn | Hex Technologies, read 2026-11-12.
How do I check it myself?
Check that each person comparing numbers has signed in to the warehouse themselves, since each one sees results from their own sign-in.
In the Hex help:
Every viewer must authenticate and use their own token.
OAuth data connections | Learn | Hex Technologies, read 2026-11-12.Compare when each person's results were last updated and by what, before comparing the numbers themselves.
In the Hex help:
These results may have been updated by a recent publish, a scheduled run, or an automatic or manual refresh of results.
Running apps | Learn | Hex Technologies, read 2026-11-12.
How does Hex work with Feder?
- Connect Hex to Feder and it joins your Visits apps.
- When you connect Hex, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Hex, one of your Visits apps. Feder only reads. It never changes anything in Hex.
What else goes wrong with these numbers?
- Why don't the daily visit numbers in Hex match my other tools?Hex
- Why did my visits number in Hex stop updating?Hex
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Hex help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.