Why are fewer HeyReach messages going out than connections accepted?
The HeyReach help pages give 4 common reasons. The first to rule out: If a sequence waits only a short time for an acceptance, leads who accept later can miss the message step, so messages can trail acceptances.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the HeyReach help pages give, and how to check each one yourself.
What causes it?
If a sequence waits only a short time for an acceptance, leads who accept later can miss the message step, so messages can trail acceptances.
In the HeyReach help:
Setting the delay time to 1 day is often too short for leads to accept your connection request.
Campaign setup: Most common mistakes that cause underperforming of a campaign or account restriction | Help Center | HeyReach, read 2026-11-12.A step that does not suit the lead can make that lead fail, and a failed lead gets no further messages.
In the HeyReach help:
Including the wrong actions in the sequence setup can lead to failing the leads and poor campaign performance.
Campaign setup: Most common mistakes that cause underperforming of a campaign or account restriction | Help Center | HeyReach, read 2026-11-12.Steps early in a sequence cap the steps after them, so the message step can only go out as fast as the steps before it allow.
In the HeyReach help:
The action steps that are higher in the sequence, limit the actions below.
How to configure my Sending Limits? | Help Center | HeyReach, read 2026-11-12.A daily limit is a ceiling, not a target, so the number of messages on a given day can sit below it.
In the HeyReach help:
Keep in mind that the limits you configure are the maximum limits per day.
How to configure my Sending Limits? | Help Center | HeyReach, read 2026-11-12.
How do I check it myself?
Allow a few days after connection requests go out before judging how many messages followed.
In the HeyReach help:
Typically, leads take a few days to respond.
Campaign setup: Most common mistakes that cause underperforming of a campaign or account restriction | Help Center | HeyReach, read 2026-11-12.Look at each step of the campaign to see where leads stopped, which shows whether they are waiting, failed or never reached the message.
In the HeyReach help:
Click into any step to see every lead and their status at that point in the campaign.
Campaign analytics overview | Help Center | HeyReach, read 2026-11-12.
How does HeyReach work with Feder?
- Connect HeyReach to Feder and it joins your Reach apps.
- When you connect HeyReach, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in HeyReach, one of your Reach apps. Feder only reads. It never changes anything in HeyReach.
What else goes wrong with these numbers?
- Why did HeyReach send fewer connection requests?HeyReach
- Why did one of my HeyReach senders stop sending?HeyReach
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the HeyReach help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.