Why did one of my HeyReach senders stop sending?
The HeyReach help pages give 4 common reasons. The first to rule out: HeyReach names an expired LinkedIn session as the most common reason a sender drops its connection, and a sender that is not connected does no outreach.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the HeyReach help pages give, and how to check each one yourself.
What causes it?
HeyReach names an expired LinkedIn session as the most common reason a sender drops its connection, and a sender that is not connected does no outreach.
In the HeyReach help:
LinkedIn session expired (most common).
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.If HeyReach could not sync a LinkedIn account, that account is left out of campaigns until it syncs.
In the HeyReach help:
Accounts in this status cannot be used in campaigns or for lead imports.
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.A sender only works while its campaign is running, so a paused or stopped campaign leaves the sender idle.
In the HeyReach help:
For paused, draft, cancelled, or failed campaigns, the sender status will revert to Available.
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.A billing change on the HeyReach account can leave a sender's seat inactive, and that sender stops until the seat is active again.
In the HeyReach help:
The seat the LinkedIn account occupied is inactive due to changes in the account's billing status.
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.
How do I check it myself?
If a sender looks free when it should be busy, check whether its campaign is still running.
In the HeyReach help:
If your sender shows as Available but should be in a campaign, check the campaign’s status.
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.Look at each sender's status alongside its campaign, since a sender shows as active only while its campaign is going.
In the HeyReach help:
Senders will only display as active if the campaign is ongoing.
What does my LinkedIn account status mean? | Help Center | HeyReach, read 2026-11-12.
How does HeyReach work with Feder?
- Connect HeyReach to Feder and it joins your Reach apps.
- When you connect HeyReach, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in HeyReach, one of your Reach apps. Feder only reads. It never changes anything in HeyReach.
What else goes wrong with these numbers?
- Why did HeyReach send fewer connection requests?HeyReach
- Why are fewer HeyReach messages going out than connections accepted?HeyReach
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the HeyReach help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.