Why aren't my Instantly replies being counted?
The Instantly help pages give 5 common reasons. The first to rule out: Instantly finds replies by looking in the connected mailbox, so anything that keeps a reply out of that mailbox keeps it out of the count.
What causes it?
Instantly finds replies by looking in the connected mailbox, so anything that keeps a reply out of that mailbox keeps it out of the count.
In the Instantly help:
Instantly detects replies by checking your mailbox.
Why Replies Aren't Showing in Unibox, read 2026-11-12.If the email is moved to another folder or deleted before Instantly sees it, the reply is not detected.
In the Instantly help:
If the original email is moved or deleted, we can't detect it.
Why Replies Aren't Showing in Unibox, read 2026-11-12.If a sending account is paused or disconnected, replies to it are not picked up, so reply numbers can fall.
In the Instantly help:
Paused or disconnected accounts can't detect replies.
Why Replies Aren't Showing in Unibox, read 2026-11-12.If replies go to a different address than the one you send from, that address also has to be connected, or its replies are missed.
In the Instantly help:
If you set a reply-to address for your accounts, ensure that you have connected that reply-to address to your Instantly workspace to detect replies.
Why Replies Aren't Showing in Unibox, read 2026-11-12.In Gmail, labelling a reply before Instantly has picked it up stops it from being counted, for example when a filter labels mail as it arrives.
In the Instantly help:
Applying any labels in Gmail before the algorithm has had a chance to detect the email will prevent replies from being detected.
Why Replies Aren't Showing in Unibox, read 2026-11-12.
How do I check it myself?
Check that every account you send from is still connected and active.
In the Instantly help:
Email accounts must be connected and active in order to detect replies.
Why Replies Aren't Showing in Unibox, read 2026-11-12.If you file replies into folders, wait a few hours after a reply arrives so Instantly has time to detect it first.
In the Instantly help:
Please do that a few hours after the reply lands in your inbox, so that the reply checker has enough time to detect the replies.
Why Replies Aren't Showing in Unibox, read 2026-11-12.Send a test campaign to your own address and reply to it, to see whether replies are picked up.
In the Instantly help:
Launch a test campaign to your own email address
Why Replies Aren't Showing in Unibox, read 2026-11-12.
How would I know the day it starts?
- Feder reads your replies and your emails sent from Instantly each day and compares each day with your own history.
- It does not check how each reply was matched to a lead. It tells you when replies go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Instantly, which feeds Interest. Feder only reads. It never changes anything in Instantly.
What else goes wrong with these numbers?
- Why did my Instantly campaign pause with an error?Instantly
- Why did my Instantly campaign stop sending emails?Instantly
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Instantly help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.