Why am I not getting Jotform submission emails?
The Jotform help pages give 4 common reasons. The first to rule out: Your submission emails may be arriving in your spam or junk folder.
What causes it?
Your submission emails may be arriving in your spam or junk folder.
In the Jotform help:
Emails can end up in spam for various reasons.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.If an email to your address bounced before, Jotform may have stopped sending to that address.
In the Jotform help:
Jotform will stop sending emails to email addresses added to the bounce list.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.Unless you changed it, submission emails go to the email address on your Jotform account, which may not be the inbox you are watching.
In the Jotform help:
By default, notification emails go to your account email address.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.If you set a different address to receive submissions, a typo in it means the emails go nowhere useful.
In the Jotform help:
If you assigned or added a custom recipient, ensure it is entered correctly.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.
How do I check it myself?
Ask whoever runs your email to accept messages from Jotform.
In the Jotform help:
You can contact your email service provider or set up your email server to accept emails coming from Jotform.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.Add Jotform to your safe senders list so its emails are less likely to be filtered.
In the Jotform help:
Whitelisting Jotform can improve your email deliverability and help your messages reach the inbox.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.Check your Jotform email logs to see whether each notification was sent.
In the Jotform help:
You can also check email logs in My Account page.
What to Do When You Are Not Receiving Email Notifications from Jotform, read 2026-11-12.
How would I know the day it starts?
- Feder reads the form submissions Jotform records each day and compares each day with your own history.
- It does not read your notification emails. It tells you when submissions themselves go quiet or fall outside your usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Jotform, which feeds Interest. Feder only reads. It never changes anything in Jotform.
What else goes wrong with these numbers?
- Why did my Jotform form stop getting submissions?Jotform
- Why is my Jotform form getting so many spam submissions?Jotform
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Jotform help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.