Why did my Maxio revenue drop?
The Maxio Advanced Billing (formerly Chargify) help pages give 4 common reasons. The first to rule out: Credit notes take away from revenue, so a day with large credit notes can show less revenue even when invoicing was normal.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Maxio Advanced Billing (formerly Chargify) help pages give, and how to check each one yourself.
What causes it?
Credit notes take away from revenue, so a day with large credit notes can show less revenue even when invoicing was normal.
In the Maxio Advanced Billing (formerly Chargify) help:
Your revenue is essentially your Invoices minus your Credit Notes.
How Credit Notes Work, read 2026-11-12.A refund, adjustment or correction on an older invoice can lower revenue on the day it is made.
In the Maxio Advanced Billing (formerly Chargify) help:
Credit notes let you apply reductions to previously issued Invoices, whether for refunds, adjustments, or corrections.
How Credit Notes Work, read 2026-11-12.Customers moving to a smaller plan or fewer add-ons can bring credits that lower revenue.
In the Maxio Advanced Billing (formerly Chargify) help:
Credits can be issued manually or by the system upon product or component downgrades.
Glossary of Key Advanced Billing Terms, read 2026-11-12.Voided invoices no longer count as money owed, so voiding several at once can make the numbers drop.
In the Maxio Advanced Billing (formerly Chargify) help:
Voiding an Invoice clears its remaining balance.
Void an Invoice, read 2026-11-12.
How do I check it myself?
Look at which invoices your recent credit notes point back to, to see where the drop came from.
In the Maxio Advanced Billing (formerly Chargify) help:
Most Credit Notes reference one or more origin Invoices that are being credited.
How Credit Notes Work, read 2026-11-12.Compare sales by item across the days in question to see which product or add-on fell.
In the Maxio Advanced Billing (formerly Chargify) help:
Sales, discounts, taxes, adjustments, and cash broken out by Item over a date range.
Configure Reporting, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid invoices from Maxio each day and compares each day with your own history.
- It tells you when revenue goes quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Maxio, which feeds Money. Feder only reads. It never changes anything in Maxio.
What else goes wrong with these numbers?
- Why aren't my Maxio invoices showing as paid?Maxio Advanced Billing (formerly Chargify)
- Why are my Maxio subscriptions getting canceled?Maxio Advanced Billing (formerly Chargify)
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Maxio Advanced Billing (formerly Chargify) help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.