Why are my Maxio subscriptions getting canceled?
The Maxio Advanced Billing (formerly Chargify) help pages give 4 common reasons. The first to rule out: When retries on a failed payment run out without collecting, the subscription can be canceled, so paid invoices from that customer stop.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Maxio Advanced Billing (formerly Chargify) help pages give, and how to check each one yourself.
What causes it?
When retries on a failed payment run out without collecting, the subscription can be canceled, so paid invoices from that customer stop.
In the Maxio Advanced Billing (formerly Chargify) help:
Dunning exhausts its retries with no payment collected for an overdue balance.
Cancel a Subscription, read 2026-11-12.Customers can ask to cancel on their own through the billing portal, so cancellations can come in without anyone on your team acting.
In the Maxio Advanced Billing (formerly Chargify) help:
The Customer requests cancellation themselves through the Billing Portal
Cancel a Subscription, read 2026-11-12.A cancellation can take effect right away, at the end of the period or on a later date, so the drop in invoices can arrive well after the cancellation was set.
In the Maxio Advanced Billing (formerly Chargify) help:
You cancel it immediately, or schedule it for the end of the period or a specific future date
Cancel a Subscription, read 2026-11-12.A canceled subscription no longer renews or bills, which lowers paid invoices in the periods that follow.
In the Maxio Advanced Billing (formerly Chargify) help:
A Canceled Subscription no longer renews or bills for new periods
Cancel a Subscription, read 2026-11-12.
How do I check it myself?
A canceled subscription can be reactivated later, so a customer who comes back can start producing invoices again.
In the Maxio Advanced Billing (formerly Chargify) help:
You can later reactivate a Canceled Subscription.
Cancel a Subscription, read 2026-11-12.A subscription canceled at the end of its period can still have a final invoice for unbilled usage, so the last paid invoice can come after the cancellation.
In the Maxio Advanced Billing (formerly Chargify) help:
If you cancel at the end of the period, unbilled usage is billed on the final invoice.
Cancel a Subscription, read 2026-11-12.Canceling does not refund or prorate on its own, so a refund shows only if someone issues it.
In the Maxio Advanced Billing (formerly Chargify) help:
No refunds or prorations happen automatically.
Cancel a Subscription, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid invoices from Maxio each day and compares each day with your own history.
- It does not read subscription states.
- It tells you when paid invoices go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Maxio, which feeds Wins. Feder only reads. It never changes anything in Maxio.
What else goes wrong with these numbers?
- Why aren't my Maxio invoices showing as paid?Maxio Advanced Billing (formerly Chargify)
- Why did my Maxio revenue drop?Maxio Advanced Billing (formerly Chargify)
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Maxio Advanced Billing (formerly Chargify) help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.