Why aren't my Maxio invoices showing as paid?
The Maxio Advanced Billing (formerly Chargify) help pages give 5 common reasons. The first to rule out: Some payments, such as bank debits, take time to confirm. Until they do, the invoice is processing, not paid.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Maxio Advanced Billing (formerly Chargify) help pages give, and how to check each one yourself.
What causes it?
Some payments, such as bank debits, take time to confirm. Until they do, the invoice is processing, not paid.
In the Maxio Advanced Billing (formerly Chargify) help:
Payment initiated, confirmation pending (for example, Direct Debit).
Understand How Invoices are Generated, read 2026-11-12.If a customer pays by invoice, Maxio waits for them to send payment, such as a check or bank transfer, so the invoice stays unpaid until it arrives and is recorded.
In the Maxio Advanced Billing (formerly Chargify) help:
Advanced Billing does not attempt to automatically collect payment. Instead, your Customer remits payment on the Invoice, often in the form of a check or bank draft, in response to receiving the Invoice.
Understand How Invoices are Generated, read 2026-11-12.If an automatic card or bank charge fails, the invoice goes into dunning, the follow-up process for unpaid invoices, instead of being paid.
In the Maxio Advanced Billing (formerly Chargify) help:
Automatic Invoices enter dunning only if a payment attempt fails.
Understand How Invoices are Generated, read 2026-11-12.When a renewal payment fails, the subscription becomes past due, and its invoice is not paid.
In the Maxio Advanced Billing (formerly Chargify) help:
Subscription renewal fails when a payment is unsuccessful. The subscription moves from an active to a past due state.
Glossary of Key Advanced Billing Terms, read 2026-11-12.Some invoices are scheduled but not sent yet, often while charges are still adding up, so they cannot be paid yet.
In the Maxio Advanced Billing (formerly Chargify) help:
Scheduled but not yet issued, often during proration accumulation.
Understand How Invoices are Generated, read 2026-11-12.
How do I check it myself?
Compare paid invoices with open ones. Open invoices were sent and are still waiting for payment.
In the Maxio Advanced Billing (formerly Chargify) help:
Issued and awaiting payment.
Understand How Invoices are Generated, read 2026-11-12.Check for voided invoices. They are left out of revenue and can no longer be paid, so they lower both numbers.
In the Maxio Advanced Billing (formerly Chargify) help:
Excluded from revenue metrics and no longer eligible for payment.
Understand How Invoices are Generated, read 2026-11-12.Look for credit notes, such as for downgrades or service credits. They reduce what invoices ask for, so revenue can be lower than the original invoice amounts.
In the Maxio Advanced Billing (formerly Chargify) help:
Credit Notes reduce current or future Invoices, and are typically created for Plan downgrades, partial reversals, or applying service credits.
Understand How Invoices are Generated, read 2026-11-12.Check refunds alongside payments. Refunds come off a customer's total revenue, so revenue can drop even when invoices were paid.
In the Maxio Advanced Billing (formerly Chargify) help:
Cash payments and refunds are reflected in total revenue for a customer.
Glossary of Key Advanced Billing Terms, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid invoices from Maxio each day and compares each day with your own history.
- It does not check a single invoice's status. It tells you when paid invoices go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Maxio, which feeds Wins. Feder only reads. It never changes anything in Maxio.
What else goes wrong with these numbers?
- Why did my Maxio revenue drop?Maxio Advanced Billing (formerly Chargify)
- Why are my Maxio subscriptions getting canceled?Maxio Advanced Billing (formerly Chargify)
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Maxio Advanced Billing (formerly Chargify) help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.