Why did my connects and meetings drop in Nooks?
The Nooks help pages give 4 common reasons. The first to rule out: Nooks pulls calls from a connected sales engagement platform only when an admin is set for the workspace, so calls can be missing without one.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Nooks help pages give, and how to check each one yourself.
What causes it?
Nooks pulls calls from a connected sales engagement platform only when an admin is set for the workspace, so calls can be missing without one.
In the Nooks help:
An admin must be set in your workspace for Nooks to pull calls from your SEP; your AE or CSM will help you set the admin.
Nooks Reporting: Explained, read 2026-11-12.A rep can pick the wrong outcome when logging a call, so a booked meeting can be counted as something else.
In the Nooks help:
Sometimes a user might accidentally choose the wrong disposition when logging a call in Nooks.
Changing Dispositions on a logged call, read 2026-11-12.Redialing the same list over and over can lower connects, which Nooks links to stale data.
In the Nooks help:
This will ensure you have fresh data and don’t keep redialing the same stale list.
Strategies to Increase Your Connect Rates, read 2026-11-12.Nooks reports that mobile numbers connect more often than work lines, so a list with fewer mobile numbers can connect less.
In the Nooks help:
Our data shows mobile numbers have 2X the connect rate of work lines.
Strategies to Increase Your Connect Rates, read 2026-11-12.
How do I check it myself?
Compare connect rates sequence by sequence, since different lists and personas connect at different rates.
In the Nooks help:
Review each sequence to understand its connect rate
Strategies to Increase Your Connect Rates, read 2026-11-12.If a call was logged with the wrong outcome, ask an admin or manager to correct it.
In the Nooks help:
By default, only Admins and Managers can change dispositions in Nooks,
Changing Dispositions on a logged call, read 2026-11-12.Download the filtered call list to review each call and its outcome.
In the Nooks help:
Use the Download CSV icon in the Calls Library table to export the current filtered results.
Nooks Reporting: Explained, read 2026-11-12.
How does Nooks work with Feder?
- Connect Nooks to Feder and it joins your Wins apps.
- When you connect Nooks, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Nooks, one of your Wins apps. Feder only reads. It never changes anything in Nooks.
What else goes wrong with these numbers?
- Why don't my Nooks call counts match my CRM?Nooks
- Why did my Nooks connects jump?Nooks
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Nooks help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.