Why did my Nooks connects jump?
The Nooks help pages give 3 common reasons. The first to rule out: When reps dial one call at a time with voicemail skipping turned off, Nooks puts them through to every answered call, answering machines included.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Nooks help pages give, and how to check each one yourself.
What causes it?
When reps dial one call at a time with voicemail skipping turned off, Nooks puts them through to every answered call, answering machines included.
In the Nooks help:
If you turn Skip Voicemails off, Nooks connects you to every answered call, including voicemails
Automatically Skipping Voicemail Connects | Nooks Knowledge Base, read 2026-11-12.When dialing several numbers at once, a voicemail greeting that sounds like a person picking up can be put through to the rep.
In the Nooks help:
You may be connected with a voicemail when parallel dialing when a voicemail sounds like someone picking up the phone.
Automatically Skipping Voicemail Connects | Nooks Knowledge Base, read 2026-11-12.If your team uses adaptive dialing, Nooks raises or lowers how many lines dial at once from its live pickup predictions, so the number of calls placed at a time is not fixed.
In the Nooks help:
As you make dials, Nooks intelligently increases or decreases the number of active lines based on live pickup predictions.
Adaptive and Turbo Dialing | Nooks Knowledge Base, read 2026-11-12.
How do I check it myself?
Check whether reps who dial one call at a time still have voicemail skipping on, which is the default for that way of dialing.
In the Nooks help:
If you are power dialing (1 call at a time), Skip Voicemails is on by default in your Dialing Mode settings
Automatically Skipping Voicemail Connects | Nooks Knowledge Base, read 2026-11-12.Review how the day's calls were logged, since Nooks logs a call on its own when parallel dialing skips a voicemail.
In the Nooks help:
When parallel dialing skips a voicemail for you, Nooks logs the call automatically
Automatically Skipping Voicemail Connects | Nooks Knowledge Base, read 2026-11-12.
How does Nooks work with Feder?
- Connect Nooks to Feder and it joins your Wins apps.
- When you connect Nooks, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Nooks, one of your Wins apps. Feder only reads. It never changes anything in Nooks.
What else goes wrong with these numbers?
- Why don't my Nooks call counts match my CRM?Nooks
- Why did my connects and meetings drop in Nooks?Nooks
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Nooks help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.