Why don't my Nooks call counts match my CRM?
The Nooks help pages give 4 common reasons. The first to rule out: If a rep's CRM account cannot create call activities, their Nooks calls can be missing from the CRM.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Nooks help pages give, and how to check each one yourself.
What causes it?
If a rep's CRM account cannot create call activities, their Nooks calls can be missing from the CRM.
In the Nooks help:
You may not have the proper permissions in your CRM to create call activities.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.Calls dialed from an uploaded list stay in Nooks, so they count in Nooks but not in the CRM.
In the Nooks help:
Calls made from a CSV list are saved in Nooks only.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.A weak connection can stop a call from being logged even when the call itself seemed to go through.
In the Nooks help:
Poor network conditions can prevent calls from logging even if they appear to complete successfully.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.Closing the tab or moving away before logging finishes can interrupt it, so a call can go unlogged.
In the Nooks help:
Always wait for the AI summary to appear and complete the logging process before navigating away or closing tabs.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.
How do I check it myself?
Check that each rep's CRM account is allowed to create call activities.
In the Nooks help:
Verify that you have permissions to create call activities in your CRM system.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.Give missing calls a few hours before treating them as lost, since they can still appear.
In the Nooks help:
If your calls are missing, wait a few hours to see if they appear.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.If calls often fail to log, test the rep's internet connection against Nooks' stated minimums.
In the Nooks help:
Run both tests when experiencing issues and verify your connection meets Nooks' minimum requirements listed above.
Why aren't my calls showing up in Nooks reporting or CRM? | Nooks Knowledge Base, read 2026-11-12.
How does Nooks work with Feder?
- Connect Nooks to Feder and it joins your Wins apps.
- When you connect Nooks, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Nooks, one of your Wins apps. Feder only reads. It never changes anything in Nooks.
What else goes wrong with these numbers?
- Why did my connects and meetings drop in Nooks?Nooks
- Why did my Nooks connects jump?Nooks
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Nooks help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.