Why doesn't my Paddle revenue match my payout?
The Paddle help pages give 4 common reasons. The first to rule out: Your payout is what is left after taxes, fees, discounts and adjustments come off your sales, so it is lower than your sales total.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Paddle help pages give, and how to check each one yourself.
What causes it?
Your payout is what is left after taxes, fees, discounts and adjustments come off your sales, so it is lower than your sales total.
In the Paddle help:
The report itemizes how gross sales are reduced by taxes, fees, discounts, and adjustments
Payout reconciliation reports, read 2026-11-12.Paddle's revenue chart does not take off refunds or chargebacks, while your payout does, so the two can differ.
In the Paddle help:
Note that this number does not account for any balance adjustments, such as refunds or chargebacks.
How do we calculate your Billing metrics?, read 2026-11-12.When a customer disputes a charge and wins, the amount comes off your balance, even though the sale already counted as revenue.
In the Paddle help:
Chargeback for the related transaction. Automatically created by Paddle when a customer successfully disputes a charge.
Payout reconciliation reports, read 2026-11-12.Depending on how you are paid, a bank transfer fee can come off the payout itself.
In the Paddle help:
A SWIFT or wire-transfer fee deducted when your payout is made.
Payout reconciliation reports, read 2026-11-12.
How do I check it myself?
Compare amounts in your balance currency. Amounts in each customer's currency will not add up to your payout.
In the Paddle help:
Always use the balance currency fields (ending in _in_balance_currency) for reconciliation.
Payout reconciliation reports, read 2026-11-12.If your figures still don't match, recent refunds or other adjustments may not have reached the report yet. Run it again later.
In the Paddle help:
If the totals don't match, the most likely cause is that recent adjustments weren't yet included
Payout reconciliation reports, read 2026-11-12.Match a payout to its own report, not to a date range, because a payout can include sales from different days.
In the Paddle help:
We recommend that you query the report by remittance reference, rather than date range
Payout reconciliation reports, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid transactions from Paddle each day and compares each day with your own history.
- It tells you when paid transactions go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Paddle, which feeds Money. Feder only reads. It never changes anything in Paddle.
What else goes wrong with these numbers?
- Why did my Paddle paid transactions drop?Paddle
- Why aren't my Paddle trials turning into paid transactions?Paddle
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Paddle help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.