Why did my Paddle paid transactions drop?
The Paddle help pages give 3 common reasons. The first to rule out: When a subscription renewal charge fails, the transaction becomes past due instead of paid.
Is it broken, or just quiet?
A number can fall because fewer people came, or because something stopped counting them. Below are the causes the Paddle help pages give, and how to check each one yourself.
What causes it?
When a subscription renewal charge fails, the transaction becomes past due instead of paid.
In the Paddle help:
Automatically-collected transactions for subscription renewals become past due when a payment attempt fails.
transaction.past_due, read 2026-11-12.An invoice is not due until its payment terms run out, so invoices you issue may not be paid for a while.
In the Paddle help:
The due date is when the invoice was issued plus its payment terms.
transaction.past_due, read 2026-11-12.A transaction can be paid but not yet fully processed by Paddle, so counts that only include completed transactions can lag behind.
In the Paddle help:
Transactions are paid when payment has been captured successfully, but Paddle hasn't yet fully processed the transaction internally.
transaction.paid, read 2026-11-12.
How do I check it myself?
Count paid and completed transactions together when you compare days, since a payment moves from paid to completed once Paddle finishes processing it.
In the Paddle help:
Transaction is completed. Payment collected successfully and fully processed.
Transaction reports, read 2026-11-12.Report date ranges go by when a transaction was last changed, not only when it was created, so a transaction can show up in a later period than you expect.
In the Paddle help:
Matches entities modified on or after the start date and before the end date.
Transaction reports, read 2026-11-12.Check refunds, credits and chargebacks alongside paid transactions. They lower your balance and revenue even when payments went through.
In the Paddle help:
This report will keep you informed about refunds, credits, and chargebacks, offering a detailed view of all the fluctuations affecting your account's balance.
Your Guide to Reports in Paddle Billing, read 2026-11-12.
How would I know the day it starts?
- Feder reads your revenue and your paid transactions from Paddle each day and compares each day with your own history.
- It tells you when paid transactions go quiet or either number moves outside its usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Paddle, which feeds Wins. Feder only reads. It never changes anything in Paddle.
What else goes wrong with these numbers?
- Why doesn't my Paddle revenue match my payout?Paddle
- Why aren't my Paddle trials turning into paid transactions?Paddle
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Paddle help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.