Why are visits or reader questions missing from my Paligo analytics?
The Paligo help pages give 3 common reasons. The first to rule out: Analytics start switched off for a new Nexus project, so a new site can show no visits until someone turns them on.
What causes it?
Analytics start switched off for a new Nexus project, so a new site can show no visits until someone turns them on.
In the Paligo help:
By default, Analytics are not turned on when a Nexus project is created.
Nexus Analytics | Paligo Docs, read 2026-11-12.Visitor tracking through Mixpanel works only for HTML5 layouts, so output in another layout is not tracked that way.
In the Paligo help:
The Mixpanel integration is only available on HTML5 layouts.
Mixpanel Integration | Paligo Docs, read 2026-11-12.Reader questions are not recorded until question recording is turned on for the project.
In the Paligo help:
Question recording is off by default for every Nexus project.
AI Analytics | Paligo Docs, read 2026-11-12.
How do I check it myself?
Ask an administrator to check whether question recording is on for the project.
In the Paligo help:
You need to be an administrator to turn it on or off.
AI Analytics | Paligo Docs, read 2026-11-12.When you download the questions list, check the time range, search and filters, since the file holds only matching questions.
In the Paligo help:
The file holds the questions that match the current time range, search and filters.
AI Analytics | Paligo Docs, read 2026-11-12.
How does Paligo work with Feder?
- Connect Paligo to Feder and it joins your Visits apps.
- When you connect Paligo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Paligo, one of your Visits apps. Feder only reads. It never changes anything in Paligo.
What else goes wrong with these numbers?
- Why did my Paligo documentation page views jump?Paligo
- Why did the number of reader questions jump in Paligo?Paligo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Paligo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.