Why did the number of reader questions jump in Paligo?
The Paligo help pages give 3 common reasons. The first to rule out: Questions can come from the documentation portal or through the API, so a tool that asks questions through the API adds to the count.
What causes it?
Questions can come from the documentation portal or through the API, so a tool that asks questions through the API adds to the count.
In the Paligo help:
The channel is where the question came from: Portal or API.
AI Analytics, read 2026-11-12.Questions that are not about your documentation are kept too, under an uncertain outcome, so off-topic questions can add to the count.
In the Paligo help:
This also includes questions where no topics matched, and questions that are not about your documentation.
AI Analytics, read 2026-11-12.The change shown compares with the previous period of the same length, so a busy launch week next to a quiet week shows a large jump.
In the Paligo help:
Questions: Every question asked, with the change compared to the previous period of the same length.
AI Analytics, read 2026-11-12.
How do I check it myself?
Narrow the question list by outcome, channel, language or deployment to see where the extra questions came from.
In the Paligo help:
To narrow the list, select Filter and choose any of Outcome, Reader rating, Language, Channel and Deployment.
AI Analytics, read 2026-11-12.Open individual questions to read the whole conversation, with each answer, its sources and the reader's rating.
In the Paligo help:
Select a question to open the Conversation panel.
AI Analytics, read 2026-11-12.
How does Paligo work with Feder?
- Connect Paligo to Feder and it joins your Visits apps.
- When you connect Paligo, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Paligo, one of your Visits apps. Feder only reads. It never changes anything in Paligo.
What else goes wrong with these numbers?
- Why are visits or reader questions missing from my Paligo analytics?Paligo
- Why did my Paligo documentation page views jump?Paligo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Paligo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.