Why did my Pendo poll responses drop?
The Pendo help pages give 5 common reasons. The first to rule out: Each visitor can see a poll only until they answer or close it, so responses can fall off as more of your visitors have already seen it.
What causes it?
Each visitor can see a poll only until they answer or close it, so responses can fall off as more of your visitors have already seen it.
In the Pendo help:
Once advanced or dismissed, the guide won’t display again
Guide isn't displaying, read 2026-11-12.A poll whose guide is turned off or still a draft is not shown to anyone, so responses stop.
In the Pendo help:
Draft and Inactive guides don't display.
Guide isn't displaying, read 2026-11-12.Only visitors in the guide's target group see the poll, so a narrower group means fewer responses.
In the Pendo help:
Ensure the visitor meets any applied segment rules for the guide to display.
Guide isn't displaying, read 2026-11-12.When several guides compete, ordering or limits on how often guides show can keep a poll from appearing.
In the Pendo help:
Ensure the guide isn’t being restricted by guide ordering or throttling.
Guide isn't displaying, read 2026-11-12.Visitors using ad blockers may never see the poll, which can lower responses.
In the Pendo help:
You can turn off ad blockers in your browser to allow Pendo guides to display.
Guide isn't displaying, read 2026-11-12.
How do I check it myself?
Compare total responses with unique visitors who responded. A drop in repeat answers can lower the total while the number of people stays steady.
In the Pendo help:
Total poll submissions, including repeats from the same visitor.
Poll responses for guides, read 2026-11-12.The most recent responses can take a little while to show up, so check again before treating the latest hour as a drop.
In the Pendo help:
Poll data is typically available within 15 minutes after the hour.
Poll responses for guides, read 2026-11-12.Most preset date ranges stop at yesterday, so today's responses will not appear in them yet.
In the Pendo help:
Predefined ranges, except Today, don't include data from the current day.
Poll responses for guides, read 2026-11-12.
How would I know the day it starts?
- Feder reads your poll responses and your page views from Pendo each day and compares each day with your own history.
- It tells you when poll responses go quiet or move outside their usual range.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See what Feder reads from Pendo, which feeds Experience. Feder only reads. It never changes anything in Pendo.
What else goes wrong with these numbers?
- Why does Pendo show low or zero page views?Pendo
- Why do two Pendo pages show the same page views?Pendo
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Pendo help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.