Why are my reviews from other platforms missing from my ProvenExpert rating?
The ProvenExpert help pages give 4 common reasons. The first to rule out: A review source added with a link that only works while you are logged in to the other platform cannot be processed, so its reviews can be missing.
What causes it?
A review source added with a link that only works while you are logged in to the other platform cannot be processed, so its reviews can be missing.
In the ProvenExpert help:
We cannot process URLs from the logged-in status of your external rating profile.
How do I add reviews from other sources to my ProvenExpert profile?, read 2026-11-12.If you add Google profiles for several locations, ProvenExpert asks that their links not be identical, so a repeated link can keep a location's reviews out.
In the ProvenExpert help:
Please make sure that the links of the Google profiles are not identical.
My business received several Google reviews in different cities. However, only reviews from one Google profile were accepted, read 2026-11-12.Reviews from another platform are bundled only when they relate to services in the area of activity your ProvenExpert profile states.
In the ProvenExpert help:
customer feedback / reviews relate to services that are in line with your area of activity as stated on ProvenExpert.
Which reviews can I bundle or merge on my ProvenExpert profile?, read 2026-11-12.Reviews from another platform are bundled only when the reviewer has confirmed and authenticated them.
In the ProvenExpert help:
customer feedback/reviews are verified, i.e. they must have been confirmed and authenticated by the reviewer
Which reviews can I bundle or merge on my ProvenExpert profile?, read 2026-11-12.
How do I check it myself?
Look for ProvenExpert's email saying the rating source was added successfully.
In the ProvenExpert help:
You will receive an e-mail once your rating source was added successfully
How do I add reviews from other sources to my ProvenExpert profile?, read 2026-11-12.Open the source link while logged out of the other platform to confirm it is the public page of your profile.
In the ProvenExpert help:
Please make sure that you always provide a public URL of your profile from the other rating platform.
How do I add reviews from other sources to my ProvenExpert profile?, read 2026-11-12.
How does ProvenExpert work with Feder?
- Connect ProvenExpert to Feder and it joins your Experience apps.
- When you connect ProvenExpert, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in ProvenExpert, one of your Experience apps. Feder only reads. It never changes anything in ProvenExpert.
What else goes wrong with these numbers?
- Why am I getting fewer ProvenExpert reviews than the customers I invited?ProvenExpert
- Why did my ProvenExpert rating or review count change?ProvenExpert
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ProvenExpert help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.