Why did my ProvenExpert rating or review count change?
The ProvenExpert help pages give 4 common reasons. The first to rule out: The plan an account is on can limit how many reviews show publicly, so the visible count can be lower than the reviews received.
What causes it?
The plan an account is on can limit how many reviews show publicly, so the visible count can be lower than the reviews received.
In the ProvenExpert help:
It is possible that the display is limited due to your current plan.
Why are older reviews no longer displayed on my ProvenExpert profile?, read 2026-11-12.A review that breaks ProvenExpert's guidelines, or comes from someone who never used the service, can be removed after ProvenExpert checks it.
In the ProvenExpert help:
If a review violates our guidelines, contains insults, violates data protection guidelines or the reviewer has demonstrably never used your service, it will be deleted.
When and how can I report a ProvenExpert review?, read 2026-11-12.Awards look only at the last 12 months of ratings, so a quieter month can drop the total that counts even when no review was lost.
In the ProvenExpert help:
as ratings older than 12 months are not taken into account
Why do I suddenly no longer have an award in my ProvenExpert profile?, read 2026-11-12.If a new rating is left unreleased for a few days, the seal and profile can show only the review count and latest date, without the stars or overall rating.
In the ProvenExpert help:
If you do not release a rating within 72 hours, only the number of published reviews and the date of the most recent review
Why are stars, overall rating, recommendation rate and awards missing on my seal?, read 2026-11-12.
How do I check it myself?
Log in and look at the full list of reviews, since hidden reviews still show there for the owner.
In the ProvenExpert help:
When logged in, you can still see all the reviews on your profile.
Why are older reviews no longer displayed on my ProvenExpert profile?, read 2026-11-12.Check for ratings still waiting to be published, since the full rating returns to the seal once every rating is published.
In the ProvenExpert help:
As soon as you have published all ratings, this view changes again automatically.
Why are stars, overall rating, recommendation rate and awards missing on my seal?, read 2026-11-12.
How does ProvenExpert work with Feder?
- Connect ProvenExpert to Feder and it joins your Experience apps.
- When you connect ProvenExpert, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in ProvenExpert, one of your Experience apps. Feder only reads. It never changes anything in ProvenExpert.
What else goes wrong with these numbers?
- Why am I getting fewer ProvenExpert reviews than the customers I invited?ProvenExpert
- Why are my reviews from other platforms missing from my ProvenExpert rating?ProvenExpert
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ProvenExpert help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.