Why am I getting fewer ProvenExpert reviews than the customers I invited?
The ProvenExpert help pages give 4 common reasons. The first to rule out: An invitation email can land in a customer's spam folder, so the customer may never see it.
What causes it?
An invitation email can land in a customer's spam folder, so the customer may never see it.
In the ProvenExpert help:
The email might have slipped into the folder for suspected spam emails.
One of my customers cannot find the survey invitation email. What can I do?, read 2026-11-12.If a survey has been deactivated, nobody can take it, including customers who were already invited.
In the ProvenExpert help:
Deactivating a survey means that no one can participate in the survey any more, not even users who have already been invited.
How do I deactivate a survey in my ProvenExpert account?, read 2026-11-12.A customer can review you only once per survey with the same email address, so inviting a past reviewer to the same survey can bring no new review.
In the ProvenExpert help:
each person may only review you with the same email address once per survey
Can people review me more than once on ProvenExpert?, read 2026-11-12.Customers who reach a survey without an email invitation are asked to confirm their review from an email, which adds a step before the review is done.
In the ProvenExpert help:
By clicking Submit, customers will receive an email in their inbox to verify their review with one click.
What does the ProvenExpert review process look like for my customers?, read 2026-11-12.
How do I check it myself?
If a customer cannot find the invitation, send them the survey link yourself and see whether a review follows.
In the ProvenExpert help:
Alternatively, you can send the survey link separately.
One of my customers cannot find the survey invitation email. What can I do?, read 2026-11-12.Check whether the survey you invited people to is still active; a deactivated survey can be reactivated.
In the ProvenExpert help:
You can reactivate the survey at any time after deactivation.
How do I deactivate a survey in my ProvenExpert account?, read 2026-11-12.
How does ProvenExpert work with Feder?
- Connect ProvenExpert to Feder and it joins your Experience apps.
- When you connect ProvenExpert, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in ProvenExpert, one of your Experience apps. Feder only reads. It never changes anything in ProvenExpert.
What else goes wrong with these numbers?
- Why are my reviews from other platforms missing from my ProvenExpert rating?ProvenExpert
- Why did my ProvenExpert rating or review count change?ProvenExpert
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the ProvenExpert help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.