Why didn't my Quentn contact growth rise after an import?
The Quentn help pages give 3 common reasons. The first to rule out: Each import is reviewed by a Quentn employee, who can approve or reject it, so the contacts in an upload can wait on that review.
What causes it?
Each import is reviewed by a Quentn employee, who can approve or reject it, so the contacts in an upload can wait on that review.
In the Quentn help:
As soon as we have received your data, a Quentn employee will analyze it and approve or reject it if necessary.
Step by Step Import, read 2026-11-12.An import whose source is unknown or doubtful is rejected at review.
In the Quentn help:
Data of unknown or dubious origin will always be rejected.
Step by Step Import, read 2026-11-12.During import, Quentn removes addresses it finds invalid or recognises as spam traps, so an import can add fewer contacts than the file holds.
In the Quentn help:
We recognise and eliminate addresses that are not valid or that are spam traps.
General Conditions for the Import, read 2026-11-12.
How do I check it myself?
Check the import's status, which changes to approved once the review has passed.
In the Quentn help:
As soon as your import has been approved, the status will change to Approved.
Step by Step Import, read 2026-11-12.If the import was rejected, look for the email from Quentn that gives the reason.
In the Quentn help:
You have received an email with the reason for the rejection.
Step by Step Import, read 2026-11-12.
How does Quentn work with Feder?
- Connect Quentn to Feder and it joins your Interest apps.
- When you connect Quentn, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Quentn, one of your Interest apps. Feder only reads. It never changes anything in Quentn.
What else goes wrong with these numbers?
- Why did my bounces jump in Quentn?Quentn
- Why did my contact growth drop in Quentn?Quentn
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Quentn help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.