Why did my survey responses drop in Refiner?
The Refiner help pages give 4 common reasons. The first to rule out: A survey with a response limit stops showing once the limit is reached, so responses can stop arriving all at once.
What causes it?
A survey with a response limit stops showing once the limit is reached, so responses can stop arriving all at once.
In the Refiner help:
If the number of responses is equal to or greater than the defined limit, the survey will no longer be shown.
Response Limit | Refiner Docs, read 2026-11-12.A survey can be set to skip people who already saw or answered another survey, so fewer people can qualify to see it.
In the Refiner help:
Use Prevent Overlap to exclude users who have already seen or responded to selected survey campaigns.
Cross-Campaign Behavior | Refiner Docs, read 2026-11-12.A survey can be set to wait until people have seen other surveys first, so it can reach fewer people while those run.
In the Refiner help:
Use Sequence to show a survey only after users have seen selected survey campaigns.
Cross-Campaign Behavior | Refiner Docs, read 2026-11-12.Responses are listed by the date a survey was last shown, which can change, so a response can move between date ranges.
In the Refiner help:
Please note that the “last shown” date of a survey response can be updated over time
Survey Responses, read 2026-11-12.
How do I check it myself?
Clear or match the filters on the response list before comparing two readings, since they narrow what is counted.
In the Refiner help:
The filter sidebar lets you narrow down the list by response, contact and account data
Survey Responses, read 2026-11-12.Check the date range set on the response list, since it applies to every response shown.
In the Refiner help:
The date range in the top navigation applies to all responses in the list
Survey Responses, read 2026-11-12.
How does Refiner work with Feder?
- Connect Refiner to Feder and it joins your Experience apps.
- When you connect Refiner, Feder checks the connection straight away and shows Connected only when that check passes. If a reading cannot be taken later, Feder shows it as not read, never as zero.
Some numbers are too quiet to judge daily, such as a form filled in a few times a week. Until there is enough of your own history to judge a change, Feder says it is still learning and scores nothing, rather than guessing.
See whether you can trust the numbers in Refiner, one of your Experience apps. Feder only reads. It never changes anything in Refiner.
What else goes wrong with these numbers?
- Why did my NPS score swing in Refiner?Refiner
- Why did my Refiner survey views drop?Refiner
- Why did Google Analytics stop collecting data?Google Analytics
- Why aren't my key events showing in Google Analytics?Google Analytics
- Why does Google Analytics show (not set)?Google Analytics
See every question.
Where do these answers come from?
Every cause and check on this page comes from the Refiner help pages, quoted above with the date we read them. Last reviewed 2026-11-12. We read them again by 2027-11-12. If one changes, this page changes or comes down.